Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Rutmary Cañas Ojeda

Winter Haven

Summary

Dynamic Human Resources Generalist with experience in employee relations, recruitment, and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication. Committed to driving organizational success through strategic HR initiatives.

Overview

15
15
years of professional experience

Work History

Human Resources Generalist

Morgan Truck Body
04.2022 - Current
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits. Processed unemployment claims and acted as company representative at unemployment hearings.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
  • Administered employee benefits programs and assisted with open enrollment.
  • Worked alongside global business leader to deploy new training strategies.

Branch Administrator

Medline
10.2019 - 04.2022
  • Worked effectively in fast-paced environments.
  • Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
  • Trained new hires on company policies and procedures, expediting their integration into the team.
  • Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
  • Organized company events that promoted employee engagement and fostered a positive work environment.
  • Streamlined interview scheduling for hiring managers, resulting in a more efficient hiring process.

Office Coordinator

Physicians Group
11.2017 - 10.2019
  • Served as a point of contact for patients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Improved patient satisfaction by streamlining the medical billing process and reducing errors.
  • Assisted with medical billing procedures, ensuring prompt submission and resolution of insurance claims.
  • Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.

Customer Service Manager

Rps Medical
09.2010 - 02.2018
  • Took ownership of customer issues and followed problems through to effective resolution while prioritizing customer satisfaction and loyalty.
  • Managed and supervised a team of twelve customer service representatives, fostering a positive work environment focused on teamwork and collaboration. Assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Improved service delivery consistency by monitoring and adjusting workflows.

Education

Bachelor of Science - Supervision And Management- HR Management

Polk State College
Winter Haven, FL
05-2026

Associate of Science - HR Management

Valencia College
Orlando, FL
05-2021

Skills

  • HR policies implementation
  • HRIS systems
  • Employee relations
  • Compensation and benefits (FMLA, ADA, Work Comp)
  • Performance management
  • Workers compensation
  • Recruitment
  • Talent acquisition
  • Payroll administration
  • Onboarding processes
  • Labor law compliance
  • Exit interviews

Accomplishments

  • Supervised team of 12 staff members.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Human Resources Generalist

Morgan Truck Body
04.2022 - Current

Branch Administrator

Medline
10.2019 - 04.2022

Office Coordinator

Physicians Group
11.2017 - 10.2019

Customer Service Manager

Rps Medical
09.2010 - 02.2018

Bachelor of Science - Supervision And Management- HR Management

Polk State College

Associate of Science - HR Management

Valencia College

Similar Profiles

CREATE PROFILE