Rutu Patel
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
7
7
years of professional experience
Work History
Hiring and Recruiting Manager
Mcdonalds
LONDON, ON
03.2021 - 08.2023
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Collaborated with General Manager and HR team to determine organizational needs and position requirements for potential employee candidates.
- Discussed openings with other department managers, as well as desired characteristics and qualifications in candidates.
- Organized employee directories and updated individual contact information.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Held exit interviews and documented information discussed with employees.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Store Manager
A&W
Dorchester, ON
09.2018 - 03.2021
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Trained employees on store security, monetary procedures and customer service expectations.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Restocked inventory upon shipment arrival and checked merchandise into clearview system to maintain accurate records.
- Communicated with team members to gather information regarding availability and made weekly schedules accordingly to minimize labour and maximize profit
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Updated computer systems with new pricing and daily food specials.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Team Leader
A&W
Dorchester, ON
01.2017 - 08.2018
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Trained new staffs and assigned daily duties to team members
- Gave daily report to shift supervisor
- Fostered positive employee relationships through effective communication, training and development coaching.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Suggested additional menu items, beverages and desserts to increase sales.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Promptly reported complaints to manager for quick, efficient resolution.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Business Administration
Fanshawe
London08.2018
BBA - Business
HACC
India05.2016
Skills
- Relationship building
- Goal-oriented
- Leadership
- Complaint resolution
- Team supervision
- Friendly, positive attitude
Accomplishments
- Promoted to Store Manager after 8 months from the team leader position.
- Recognized by peers and management for going above and beyond normal job duties.
- Recognized as a Silver Medal from A&W for constant growth and improvements for year of 2019.
- Raised $4000 for MS donation in year 2019.Rewarded as Silver site (A&W Dorchester) for year 2019
- Developed and implemented new upselling methods which resulted in 18% Growth in overall sales in year of 2018 compared to year 2017.
- Brand compliance Assessment :- Achieved 94.3% in 2019, 93.8 % in 2020.
- Arranged christmas raffle table and perishable food drive for dorchester food bank in year 2020 and raised $2000.
- Won Department of the Quarter twice. one in 2022 and one in 2023.
Timeline
Hiring and Recruiting Manager
Mcdonalds
03.2021 - 08.2023
Store Manager
A&W
09.2018 - 03.2021
Team Leader
A&W
01.2017 - 08.2018
Business Administration
Fanshawe
BBA - Business
HACC
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