Amruta Kawade
Pune,Maharashtra
Summary
Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.
Overview
17
17
years of professional experience
Work History
Visa Sales Executive
Kesari tours & travels
06.2018 - Current
- Provided customer service and support to travelers via phone, email, and chat.
- Created customized itineraries for clients based on their travel preferences and budget.
- Assisted with passport and visa applications as needed.
- Coordinated special requests such as per the needs of the customer.
- Maintained thorough knowledge of all company products and services offered.
- Performed quality assurance checks on completed reservations for accuracy prior to confirming client bookings.
- Analyzed customer feedback surveys in order to identify areas of improvement in service delivery.
- Managed customer accounts including billing inquiries or disputes.
Sales Executive (International)
Vihar Travels
Pune
08.2016 - 06.2018
- Developed and implemented effective sales strategies to maximize customer satisfaction and increase revenue.
- Assisted customers in selecting the most suitable travel packages, taking into account their budget, preferences, and requirements.
- Provided detailed advice on visa applications, currency exchange rates and other related topics.
- Researched destinations to ensure that customers were provided with up-to-date information about hotels, attractions, and restaurants.
- Created customized itineraries for clients based on their individual needs and interests.
Counter Visa Executive
Kesari tours & travels
Pune
06.2013 - 09.2014
- Developed and implemented strategies to optimize visa processing times.
- Created, maintained, and updated detailed records of all client visas.
- Coordinated closely with government agencies to ensure timely approval of applications.
- Provided expert advice on the best visa options for clients based on their individual needs.
- Researched current immigration laws and regulations to ensure compliance with legal requirements.
- Conducted interviews with potential visa applicants to assess eligibility criteria.
- Organized and managed all paperwork associated with client visas.
Front Counter Sales
Girikand Travels
Pune
12.2012 - 06.2013
- Assisted customers in selecting the most suitable travel packages, taking into account their budget, preferences, and requirements.
- Planned, described, and sold itinerary tour packages and promotional travel incentives.
- Collected payment for transportation and accommodations from customers.
- Booked transportation and hotel reservations using a computer or telephone.
- Maintained relationships with travel partners and vendors.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Front Counter Sales
Guardian holidays
Pune
09.2010 - 12.2012
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created customized travel packages for customers based on their preferences and budgets.
- Researched destinations, transportation options, hotels, car rentals, and other travel services.
- Provided price quotes for a variety of itineraries including airfare, hotel accommodations, car rental rates, and tour packages.
- Assisted clients in selecting the most cost-effective mode of transportation based on their needs.
- Coordinated with airlines to book tickets at discounted prices for clients.
- Maintained detailed records of customer transactions for future reference purposes.
Travel Counter Executive
Kanchan Holidays
Pune
08.2008 - 08.2010
- Developed itineraries for clients based on their individual needs and budget constraints.
- Negotiated with airlines, hotels, and other vendors to secure the best rates possible for customers.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Advocated for clients in resolving disputes with vendors or suppliers related to bookings or payments.
- Prepared detailed invoices outlining costs associated with each trip booked.
- Monitored industry trends in order to stay up-to-date on changes in pricing or policies that could affect customer bookings.
- Assisted customers with completing necessary paperwork such as insurance forms or health declarations prior to travel.
Visa Counter Executive (Intern)
Kesari tours & travels
Pune
02.2007 - 02.2007
- Provided customer service to clients by answering questions and resolving issues.
- Assisted with the preparation of marketing materials such as flyers and brochures.
- Conducted research on international destinations in order to provide accurate information to clients.
- Utilized computer software programs to book flights, hotels, car rentals and other services for customers.
- Coordinated with travel insurance companies regarding policies for travelers.
- Researched special offers from airlines, tour operators, cruise lines and other vendors in order to offer competitive pricing options to clients.
Education
Bachelor of Arts -
S. P. COLLEGE, PUNE UNIVERSITY
06.2007
Bachelor of Arts - Tourism
Indiara Gandhi Open University
01.2007
12th Boards -
Apte Prashala, Pune University
06-2004
Skills
- Sales and market development
- Professional Networking
- Market trends understanding
- Customer Segmentation
- Sales follow-up
- Database Management
- Persuasive Selling
- Vendor Management
Activities
- Participated Travel India 2002 exhibition
- Active Participant in Bon voyage 2003 exhibition
- Volunteered in Ganesh festival
Languages
English , Hindi , Marathi
First Language
Timeline
Visa Sales Executive
Kesari tours & travels
06.2018 - Current
Sales Executive (International)
Vihar Travels
08.2016 - 06.2018
Counter Visa Executive
Kesari tours & travels
06.2013 - 09.2014
Front Counter Sales
Girikand Travels
12.2012 - 06.2013
Front Counter Sales
Guardian holidays
09.2010 - 12.2012
Travel Counter Executive
Kanchan Holidays
08.2008 - 08.2010
Visa Counter Executive (Intern)
Kesari tours & travels
02.2007 - 02.2007
Bachelor of Arts -
S. P. COLLEGE, PUNE UNIVERSITY
Bachelor of Arts - Tourism
Indiara Gandhi Open University
12th Boards -
Apte Prashala, Pune University
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