Ruty Melendez
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator/ CSR
GNR Public Health
01.2023 - Current
- Assisted with training new staff members on proper appointment coordination procedures and best practices.
- Optimized resource allocation by coordinating appointments across various services and providers simultaneously.
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Directed telephone calls to appropriate parties.
Sales/ Customer Service
ENCOMPASS
11.2019 - 12.2023
- Receive and fill telephone orders for parts.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
- Prepare sales slips or sales contracts.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Account Manager
CENTURY CREDIT ACCEPTANCE
11.2017 - 10.2019
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Receive payments and post amounts paid to customer accounts.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Record information about financial status of customers and status of collection efforts.
- Answer customer questions regarding problems with their accounts.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Education
High School Diploma -
HALLANDALE HIGH SCHOOL
Hallandale, FL05.2009
Skills
- Call center experience
- Workflow Management
- Healthcare Industry Knowledge
- Problem-Solving
- Documentation
- Appointment management
- Strong Organization
- Service Sales
- Excellent phone etiquette
- Data entry expertise
- Client Relationship Building
- Computer Skills
- Customer Service
- Bilingual/ Spanish
Timeline
Appointment Coordinator/ CSR
GNR Public Health
01.2023 - Current
Sales/ Customer Service
ENCOMPASS
11.2019 - 12.2023
Account Manager
CENTURY CREDIT ACCEPTANCE
11.2017 - 10.2019
High School Diploma -
HALLANDALE HIGH SCHOOL
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