Ruvarashe Mutangirwa
Harare
Summary
Accomplished Front Desk Administrator with a proven track record at PKF Chartered Accountants, excelling in customer service management and administrative skills. Enhanced client retention through exceptional communication and listening abilities. Expert in scheduling coordination and database management, significantly improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Administrator
PKF Chartered Accountants
12.2021 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained personnel records and updated internal databases to support document management.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Receptionist
Interclean Systems
12.2020 - 11.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
Gweru, Zimbabwe03.2019
Skills
- Scheduling Coordination
- Administrative Skills
- Listening Skills
- Customer Service Management
- Calendar Management
- Basic accounting
- Reception Area Maintenance
- Exceptional communication
Timeline
Front Desk Administrator
PKF Chartered Accountants
12.2021 - 03.2023
Receptionist
Interclean Systems
12.2020 - 11.2021
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
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