Ruwan Mehri
San Francisco,CA
Summary
Business & account managing with7+ years of experience in IT Corporate accounts.
Overview
11
11
years of professional experience
Work History
Driver
Uber/Lyft
03.2021 - Current
- Applied thorough knowledge of traffic regulations to maintain operational safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Ensured top-tier protection for riders.
- Delivered goods and products to customer on time and in excellent condition.
Consultant - corporate clients
American Express North America
01.2019 - 03.2021
- English was a corporate language for all transactions and communication
- Handed corporate clients & accounts with their end to end travel requirements, Participate in Revenue Strategy Meetings with the Sales & Marketing Team on yield strategies
- Decide on pricing strategies for the next two months
- Ensured confidentiality of rates and selling strategies of British airways & handled business blocks, Groups, reports generation & fillings
- Handed a portfolio of150-300 accounts (focus on key accounts)
- The key task is to: Monitoring rate availability and inventory available for sale in relation to expected demand Maintained excellent working relation with corporate clients, accounts and ensured all data inputs are accurate and in accordance to stipulated guidelines
Gas Station Attendant
7 Eleven Gas Station
07.2018 - 06.2019
- Provided information about products and services to customers for informed decisions.
- Assisted customers with fueling vehicles and provided guidance on pump usage.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Stocked shelves and organized merchandise, keeping products readily available for customers.
- Handled cash transactions and operated point-of-sale system for purchases.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Documented all work performed on vehicles and added to company system for reference.
- I avoided robbery five times during my night shift.
Consultant - corporate clients
Egencia Australia Expedia Inc.
08.2016 - 01.2018
- English was a corporate & day to day first language for all transactions and communication and reporting manger was located in -Sydney AUS
- Possessing a thorough knowledge and understanding of client’s preferences, likes and dislikes in order meeting their requirements
- Developed and maintained an understanding of the client’s travel preferences and special requirements in order to build and maintain an effective relationship
- Offered clients advice and or recommendations on ways to achieve improved travel plans within their travel budget
- Offered enhanced products and services in regard to quality and price
- Contacted the client on return to determine the success of the transaction and the client’s feedback about product quality and ensure any required follow up steps are completed and outcomes are reported
- Ensured highest standard of presentation in all documentation for clients as well as a speedy and accurate response to any communication
- Maintained client financials, ensuring that payment for content is collected prior to paying suppliers
- Liaise with Client Relation
- Executives, Executive Board, Travel Providers and Clients (where appropriate) in regard to all matters relating to client relations and issues
- Attended to filing and general office administration required by the role
- Ensured consistency and adherence to processes and procedures by effective use of all computer systems and tools
- Research and solve problems related to Corporate reservations, and suggest improvements to services
Analyst
InterContinental Hotels Group
02.2014 - 07.2016
- English was a corporate & day to day first language for all transactions and communication and reporting Manger was located in - Alpharetta GA
- Handled various hotels accounts of IHG for business& operation partners to ensure quick resolution for the client& Travel partners Commission data on Daily room rate, group bookings and revenue management
- Ensured delivery of regular reports on time and without error of weekly/monthly processed commission payment
- Consolidated payments by Hotel & agency Group IATA, Direct deposit process for commissionable rate, Helped hotels to process payment for MICE bookings& created case for all queries with resolutions with given deadline and Standard operation procedure
- Maintained and helped hotels with list of commission details, adjustment of rate, number of nights from commissionable rate & insured all business accounts are well maintained
- Maintained key accounts (e.g
- Hotel Chains, Hotel Management Companies etc.) by conducting weekly competitive analysis for key markets, report findings and make adjustments; monitor, evaluate and report on individual accounts and markets progress toward weekly, monthly and annual targets, provide educational seminars, take advantage of merchandising/advertising opportunities, identify opportunities for growth, initiate annual contract renewal process for larger accounts
- Hosted supplier presentations for destinations, Hotel Chain/Management Company Clusters and destination tourism agencies/organizations
- Encouraged and trained department members in best practice use of IHG commission services, analysis techniques and interpretation
- Balanced multiple priorities, updating stakeholders on progress and expected delivery
Education
Bachelor’s Degree - Economic And English
University of Delhi
01.2012
Skills
- Corporate clients
- Business administration
- Transaction
- Analysis
Timeline
Driver
Uber/Lyft
03.2021 - Current
Consultant - corporate clients
American Express North America
01.2019 - 03.2021
Gas Station Attendant
7 Eleven Gas Station
07.2018 - 06.2019
Consultant - corporate clients
Egencia Australia Expedia Inc.
08.2016 - 01.2018
Analyst
InterContinental Hotels Group
02.2014 - 07.2016
Bachelor’s Degree - Economic And English
University of Delhi