Ruxandra Lazaroiu
Florence,Arizona
Summary
Seeking remote enrollment specialist role. Experience in managing logs, tracking documentation, utilizing technology, and customer retention. Proficient in SAP and EDI systems, with strong typing skills. Expertise in maintaining accurate records and processing detailed reports. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Associate
Bay Logistics
01.2022 - 09.2022
- Managed the check-in process for drivers, ensuring all necessary documentation, such as Bills of Lading (BOL), was accurately created and processed using SAP and EDI systems
- Handled correspondence with transportation providers and carriers, prepared comprehensive inbound and outbound packets, produced signage, and printed Advanced Shipping Notification (ASN) labels
- Maintained weekly Post Goods Issue (PGI) and Post Goods Receipt (PGR) reports, and provided guidance to fellow Customer Service Associates (CSAs) on procedural updates and inquiries.
- Championed the adoption of new technologies and tools, driving increased productivity within the team.
- Coordinated interdepartmental collaboration efforts aimed at streamlining processes that involved multiple teams.
- Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
- Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
- Conducted regular performance reviews, identifying areas for growth and providing constructive feedback to colleagues.
- Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
Wellness Coordinator
The Joint Chiropractic
07.2019 - 03.2020
- Managed patient check-in and check-out process, providing personalized plan recommendations to meet individual health needs and maintaining comprehensive records of shop statistics
- Conducted routine administrative tasks, including inventory management, facility upkeep, and accurate cash handling, ensuring operational efficiency and a clean environment for patients.
Copy and Print Associate
Office Max
03.2018 - 07.2018
- Managed a diverse range of customer requests including the production of CDC manuals for military personnel, custom invitations, and business signage, ensuring satisfaction with final products
- Operated advanced printing equipment to deliver high-quality photo reproductions, blueprints, and other specialized documents, catering to both individual and corporate client needs.
Customer Service Representative Fraud Department
Gatestone
06.2014 - 12.2014
- Addressed and resolved fraudulent charge disputes, ensuring customer financial security and satisfaction
- Verified customer identities and maintained detailed account documentation to provide a secure and efficient service experience.
Education
MBA - Business Administration
University of Phoenix
Online 07.2024
Bachelor of Science Degree (Business) - Business Administration
University of Phoenix
Online Campus11.2022
Small Business Management and Entrepreneurship Certificate - Business Administration
University of Phoenix
Online Campus01.2021
Associate of Arts Degree (Business Administration) - Business Administration
University of Phoenix
Online Campus10.2019
GED -
AZ Department of Education
Phoenix, AZ03.2010
Skills
- Critical Thinking Skills
- Can Type 45 WPM
- Organizational Skills
- Proficient in All Office Programs
- Time Management Skills
- Customer Service Skills
- Great Telephone Etiquette
- Administrative Skills
- Communication Skills
- Sales Experience
- Collections Experience
- Scheduling
- Proficient in Google Docs
- SAP
- EDI
- RF
- Motivated
- Fast Learner
- Attention to Detail
Languages
Romanian
Full Professional
Timeline
Lead Customer Service Associate
Bay Logistics
01.2022 - 09.2022
Wellness Coordinator
The Joint Chiropractic
07.2019 - 03.2020
Copy and Print Associate
Office Max
03.2018 - 07.2018
Customer Service Representative Fraud Department
Gatestone
06.2014 - 12.2014
MBA - Business Administration
University of Phoenix
Bachelor of Science Degree (Business) - Business Administration
University of Phoenix
Small Business Management and Entrepreneurship Certificate - Business Administration
University of Phoenix
Associate of Arts Degree (Business Administration) - Business Administration
University of Phoenix
GED -
AZ Department of Education
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