RUY DANIEL ACEVEDO

The Administrative Officer position focuses on clinical call center processes and patient experiences. This position has several responsibilities which include verifying patient and caller identities that average between 40-80 calls per day, scheduling patient appointments, directing messages to appropriate providers within the department and organization, responding to refill requests and clarification of medications, documenting patient self-reported and family reported adverse symptoms/emotional states of patients, providing patients and families with community resources for events classified as life crisis/suicidal ideation/homicidal ideation, reviewing and following up on referrals, verifying authorizations for visits and procedures, and completing
screenings for case-specific diagnoses to determine best-fit providers for patients and families. In addition, the Administrative Officer communicates with clinic and call center leadership regarding patient scheduling and the reporting of events that require escalations to clinical and management professionals within the Outpatient Psychiatry Department on a daily basis.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Coached employees through day-to-day work and complex problems.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Collected data, input records and protected electronic files.

• EMERGENCY DEPARTMENT
• Registered/Identified patients entering the Emergency Department including walk-ins, ambulance, and helicopter transports; over 60 daily accounts/encounters.
• Verified appropriate government issued identification for each patient/legal guardian
• Verified and update patient demographics and medical insurances using Epic Software, verify benefits/coverages not limited to Medicaid,
• Proficiencies with Medicare, HMO/PPO/POS, and Military Healthcare insurances using insurance verification websites as well as collecting appropriate copayments and deductibles
• Promptly responded to pediatric traumas, working alongside multi-disciplinary medical professionals not limited to trauma surgeons, emergency medicine physicians, internists, pharmacists, social workers, registered nurses, child life, law enforcement, and pediatric specialists.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Followed document protocols to safeguard confidentiality of patient records.

• Promptly responded to adult/pediatric traumas, CPR, Stemi, and code stroke patients by working alongside multi-disciplinary medical professionals such as paramedics, social workers, registered nurses, pharmacists, psychological evaluation teams, trauma surgeons, and emergency medicine physicians
• Registered over 150 patients per shift admitted into the Emergency Department as walk-ins and ambulance transports
• Verified appropriate government issued identification from each patient and correctly banded patients
• Obtained and updated patient demographics and medical insurances using Epic Software, verified benefits/coverages not limited to Medi-Cal,
• Medicare, HMO/PPO, Auto, and Worker’s Comp policies using insurance verification websites, and collected ER copayments.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.

• Patient counseling: Organize the flow of over 50 daily patients for eye exams, automatic and manual refractions, intra-ocular pressure tests, topography imaging, pachymetry measuring, and LASIK/cosmetic consultations
• Ophthalmologist Tech: Skills range from being certified to operate and calibrate 4 different LASIK technologies, document drug administration, adhere to OSHA’s sterile operating room disinfection and sterilization protocols, and experience with directly assisting in over 900 invasive procedures not limited to LASIK surgery, pterygium excision, epithelial cell removal, and chalazion treatments
• Front desk: Communicate effectively with a medical office team to greet patients and vendors, check patients in/out, create patient charts, update patient demographics and insurances, collect office co-pays, and have knowledge of ongoing marketing promotions
• Call center: Handle multiple phone lines, schedule appointments, and provide general information regarding LASIK and cosmetic procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Taught patients and families to use at-home medical equipment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Team Leader: Prioritize the daily shift placement of admitting staff based on daily work flows and their individual strengths, train and mentor new employees, teach trauma admitting courses to a department of 30+ employees, document pre and post shift finances, assist with patient/family registration grievances in a timely and professional fashion, monitor registration staff work flow while assisting their needs, and report directly to clinical managers and supervisors
• Promptly respond to OB/GYN, adult/pediatric trauma, CPR, Stemis, code heart, and stroke patients by working alongside multi- disciplinary medical professionals not limited to trauma surgeons, emergency medicine physicians, internists, pharmacists, social workers, registered nurses, child life, law enforcement, and pediatric specialists
• Register over 300 patients daily entering the Emergency Department in two separate adult and pediatric medical settings including walk- ins, ambulance, and helicopter transports
• Verify appropriate government issued identification from each patient/legal guardian and correctly banded patients
• Obtain and update patient demographics and medical insurances using Epic Software, verify benefits/coverages not limited to Medicaid,
• Medicare, HMO/PPO, Auto, and Worker’s Comp policies using insurance verification websites, and copayment collection.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Facilitated communication between patients and various departments and staff.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Recommended service improvements to minimize recurring patient issues and complaints.