Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

Ruysdael Sanchez Garcia

Shelton,CT
Ruysdael  Sanchez Garcia

Summary

Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic Hardworking team-player with expertise completing various clerical tasks and offering staff support.


Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

6
years of professional experience
1
Certification

Work History

Steadfast Logistics
Shelton, CT

Delivery Associate
09.2022 - 08.2023

Job overview

  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Chemical Abuse Services Agency
Bridgeport, Connecticut

Administrative Assistant
03.2021 - 08.2022

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handle client correspondence and tracked records to foster office efficiency.
  • Generate reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance.

Celso Perez
Santo Domingo, Dominican Republic

Freelancer Tech Support
02.2018 - 08.2022

Job overview

  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Computer resources inventory manager, printer and network troubleshooter in several different offices locations.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Analyzed peripheral, computer, operating system, network and software issues to identify troubleshooting methods needed for quick remediation.

Continuum Global Solutions
Santo Domingo, Dominican Republic

Bilingual Customer Service Representative
05.2019 - 01.2020

Job overview

  • Responded to customer requests for products, services and company information in English and Spanish.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted costumers troubleshooting mobile devices and helping with any questions about data usage and basic smartphone knowledge.
  • Strived to assure customer satisfaction and kept all in-call performance better than standard being key member in my team to achieve best performance team in several times.
  • Answered up to 75 calls per day in busy, fast-paced office for both English and Spanish-speaking customers

Ministry Of Economy, Planning And Development
Santo Domingo , Dominican Republic

Intern in IT Tech Support Level I
10.2017 - 12.2017

Job overview

  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Computer, printer, and computing related work environment maintenance and repair.
  • Follow up upgrades and organization of computing resources, data backup, security and essential software.
  • Supported help desk employees in troubleshooting.

Education

ITLA (Institute of Las Americas)
Dominican Republic, Santo Domingo

No Degree from Software Development Technician

University Overview

  • INDOTEL Fund for Academic Excellence Scholarship ITLA

Coursera
United States Of America

Certificate from Google IT Support Professional Certificate
08.2022

University Overview

NSPS Dominican Republic Air Force School
Santo Domingo, Dominican Republic

High School Diploma
08.2017

University Overview

  • Professional Development: Professional Computer Technician

Skills

Administrative Assistant

  • Spreadsheet management
  • Office administration
  • Process optimization
  • Photoshop

IT Field

  • Microsoft Office 365
  • Virtual Machine
  • Active Directory
  • Help Desk Operations
  • Troubleshooting and Diagnostics
  • Wireless Networking
  • Peripheral maintenance
  • Hardware and software installation
  • Operating system management
  • Technical Analysis

Certification

Mixology: The Art Of Cocktails

Bartending Certificate

Crehana Courses

Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Delivery Associate
Steadfast Logistics
09.2022 - 08.2023
Administrative Assistant
Chemical Abuse Services Agency
03.2021 - 08.2022
Bilingual Customer Service Representative
Continuum Global Solutions
05.2019 - 01.2020
Freelancer Tech Support
Celso Perez
02.2018 - 08.2022
Intern in IT Tech Support Level I
Ministry Of Economy, Planning And Development
10.2017 - 12.2017
ITLA (Institute of Las Americas)
No Degree from Software Development Technician
Coursera
Certificate from Google IT Support Professional Certificate
NSPS Dominican Republic Air Force School
High School Diploma
Ruysdael Sanchez Garcia