Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruzan Ter-nshanyan

north hollywood,California

Summary

Driven professional with a proven track record at Paramount Exclusive Insurance Services, excelling in consultative selling and key relationship management. Demonstrated ability to exceed sales targets through strategic development and exceptional client relations. Skilled in lead generation and proposal development, achieving significant business growth and customer satisfaction. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Agent

Paramount Exclusive Insurance Services
07.2023 - Current
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Administrative Manager

Miru Logistics
05.2020 - 06.2023
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Met department budgets by monitoring and reporting on office expenses.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Updated reports, managed accounts, and generated reports for company database.
  • Verified customer information for orderly, up-to-date online systems.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Negotiated and executed contracts on behalf of department.
  • Created reports, presentations and other materials for executive staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for 5 employees.

Education

High School Diploma -

OFLCS Public High School
North Hollywood, CA
06.2021

Skills

  • Consultative Selling
  • Client analysis
  • Lead Generation
  • Call Control
  • Key relationship management
  • Making offers
  • Cold-calling
  • Sales Training
  • Demonstrating products
  • Sales strategy development
  • Customer Assistance
  • Client Relations
  • Proposal Development

Certification

  • Licensed Property and Casualty agent

Languages

Armenian
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Agent

Paramount Exclusive Insurance Services
07.2023 - Current

Administrative Manager

Miru Logistics
05.2020 - 06.2023

High School Diploma -

OFLCS Public High School
  • Licensed Property and Casualty agent
Ruzan Ter-nshanyan