Summary
Overview
Work History
Skills
Languages
Timeline
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Ruzana Mkrtchyan

Ruzana Mkrtchyan

Fresno,CA

Summary

Accomplished Manager with a proven track record at Daily Dreams, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Excelled in staff development and performance management, implementing innovative scheduling and conflict resolution strategies. Demonstrates exceptional organizational and communication abilities, driving positive outcomes and workplace efficiency. Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

2020
2020
years of professional experience

Work History

Manager

Daily Dreams
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Front Desk Receptionist

Queen of Angles
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled, coordinated and confirmed appointments and meetings.

Assistant

Queen Of Angels Medical Center
10.2016 - 12.2019
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Negotiation
  • Problem Resolution
  • Positive Attitude
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Development

Languages

Armenian
Full Professional
Russian
Full Professional

Timeline

Assistant

Queen Of Angels Medical Center
10.2016 - 12.2019

Manager

Daily Dreams

Front Desk Receptionist

Queen of Angles

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Ruzana Mkrtchyan