Overview
Work History
Education
Skills
Certification
Timeline
Summary
Domain Experience
Tools & Technical Proficiency
Projects Profile
Awards Recognition
Hobbies
Generic

Venkateswara R

Senior Product Owner
Hyderabad,Telangana

Overview

13
13
years of professional experience
7
7
Certificates
2
2
Languages
7
7
years of post-secondary education

Work History

Product Owner

Advance Auto Parts
Hyderabad
5 2022 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
  • Spearheaded transition of B2B website from jsp to React, culminating in monthly revenue of US$31,075.72, accompanied by significant 4.38% rise in conversion rate compared to preceding quarter by writing requirements and assisting engineering team for next level of implementation
  • Developed requirements and provided guidance for implementing delivery estimates on search results, checkout journey, PDP pages enhancing user experience for $1.5M annual revenue boost via improved conversion rates and strategic KPI alignment
  • Created metrics and measurements to assess effectiveness of ITSM capabilities, including technical debt levels
  • In charge of overseeing supplier relationships and financial management (including pricing and licensing) for all ITSM technology capabilities
  • Boosted sales by improving product visibility and promotional messaging, pricing to timely market products from search results page, leading to $1M revenue increase and enhanced AdvancePro, CarquestPro and average order size KPIs
  • Developed compelling case for implementing 'Buy Again' feature in B2B, leveraging data analysis revealing significant recurring purchase pattern among Pro ecommerce users, with approximately 22% displaying repeat purchases within specific product category Batteries category across Q1 and Q2 2023, compared to baseline figure of 4% for DIY users
  • Led implementation of recent search feature to reduce session-to-order time, boosting sessions per user, and proposed and led enhancements to Saved Search Auto Suggest feature, aiming for improved Conversion Rate and faster purchase times.

Product Owner / Senior Business Analyst

Bourntec Solutions (C2H for Advance Auto Parts)
Hyderabad
10.2021 - 05.2022

Led implementation of modern tagging on store systems and professional websites, websites handle $5.6B and $570M annual revenue respectively, while enhancing customer journey, identifying opportunities, and driving ROI

  • Led the implementation of enhancing E2E customer journey includes change in navigation, enhanced auto-suggest, checkout journey enhancements that helps reduced Bounce Rate, Higher use of functionality that is hidden, 10% increase in conversion rate, shorter time between start of session & order submission and increase in sessions per user
  • Developed compelling case for implementing “return orders” feature which reduces 20% of returns every month
  • Lead implementation of navigation optimization between pick vehicle and pick parts pages resulting in faster loading times, higher conversion rate with estimated annual revenue increase of $ 4M
  • Implemented multiple primaries feature, enabling users to switch between Red stores and Blue Independent stores for faster product sourcing, resulting in increase in eCommerce users and yearly revenue increase of $2.7M
  • Developed requirements and provided guidance for implementing feature enabling both customers and BOBO users to have simultaneous Advance Auto Parts B2B sessions, resulting in increased eCommerce user engagement and efficiency, with estimated annual revenue increase of $2.7M
  • Analyzed existing business processes and workflows to identify areas of improvement and optimization using ServiceNow capabilities
  • Worked and assisted technical team to design ServiceNow solutions that meet business requirements while aligning with best practices and platform capabilities.

Product Owner, Scrum Master

EPAM Systems
Hyderabad
03.2019 - 10.2021
  • Project 3: Master Card Payment Gateway System (MPGS)
  • Client: Master Card – Global
  • Domain: Payments – Open Banking, ServiceNow, Payment Gateway System Implementation
  • Tools & Technologies: Open API framework, ALM (Rally), Postman, Master card Payment gateway services
  • Developed creative presentations, trend reports, kitted assets, and product data sheets
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary
  • Project 4: Eikon 5.0 Data Stream for Office (DFO) Integration
  • Client: REFINITIV [Formerly Thomson Reuters Financial & Risk] - UK
  • Domain: Financial – Trade Finance
  • Tools & Technologies: MongoDB, JIRA, Confluence, Fiddler, Test Rail, MS Visio, Node JS, Angular 8.0
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
  • Managed product backlog and supported Scrum framework for monthly sprint releases
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout project lifecycle

Business Analyst

JP Morgan Chase & Co
Hyderabad
12.2017 - 03.2019
  • Project 6: Operational Risk Independent Challenge (ORIC)
  • Client: JP Morgan Chase & Co - USA
  • Domain: Banking
  • Tools & Technologies: SQL Server 2008, JIRA, Confluence, ServiceNow, Fiddler, QC ALM, MS Visio, .net
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Analyzed data to identify root causes of problems and recommend corrective actions
  • Developed and implemented data governance policies and procedures
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Performed gap analysis to identify areas of improvement

Senior Business Analyst

Tek Systems (C2H role for JP Morgan)
Hyderabad
08.2017 - 12.2017
  • Project 7: Operational Risk Independent Challenge (ORIC)
  • Client: JP Morgan Chase & Co - USA
  • Domain: Banking
  • Tools & Technologies: SQL Server 2008, JIRA, Confluence, ServiceNow, Fiddler, QC ALM, MS Visio, .net
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies

Business Analyst (QBA)

DBS Bank
Hyderabad
10.2016 - 07.2017
  • Project 8: 3G Query Management Systems, eStorage – Phase 6
  • Client: DBS Asia Hub2 - Singapore, Indonesia
  • Domain: Institutional/Corporate Banking
  • Tools & Technologies: Maria DB, JIRA, Confluence, ServiceNow, Soap UI, Zephyr, MS Visio
  • Executed analysis of risks and identified risk mitigation strategies
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams

Jr. Business Analyst, QA Test Lead

Virtusa Consulting Services
Hyderabad
06.2011 - 10.2016
  • Project 9: Vodafone Hungary Red Sky Phase – I
  • Client: Vodafone, Hungary
  • Domain: TELECOM & CPG ecommerce (B2B, B2C - Retail, Omnichannel)
  • Tools & Technologies: Maria DB, JIRA, Confluence, Soap UI, Zephyr, MS Visio
  • Project 10: Move Money Services– CIG Payments &Transfers, Phase – II
  • Client: JP Morgan Chase, USA
  • Domain: Retail Banking – Payments
  • Tools & Technologies: Oracle, DB2, Auto Cast, QC ALM, Soap UI, Lisa, F-Secure, Soap UI, Java, XML
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements
  • Performed gap analysis to identify areas of improvement
  • Conducted interviews with key business users to collect information on business processes and user requirements

Education

Master of Science - Software Engineering

BITS Pilani
India
01.2012 - 01.2016

BCA - Computer Applications

Nagarjuna University
India
01.2008 - 01.2011

Skills

Agile Scrum , KANBAN, SAFe Agile

Certification

Certified Scrum Product Owner (CSPO) from Scrum Alliance

Timeline

Product Owner / Senior Business Analyst

Bourntec Solutions (C2H for Advance Auto Parts)
10.2021 - 05.2022

Product Owner, Scrum Master

EPAM Systems
03.2019 - 10.2021

Business Analyst

JP Morgan Chase & Co
12.2017 - 03.2019

Senior Business Analyst

Tek Systems (C2H role for JP Morgan)
08.2017 - 12.2017

Business Analyst (QBA)

DBS Bank
10.2016 - 07.2017

Master of Science - Software Engineering

BITS Pilani
01.2012 - 01.2016

Jr. Business Analyst, QA Test Lead

Virtusa Consulting Services
06.2011 - 10.2016

BCA - Computer Applications

Nagarjuna University
01.2008 - 01.2011

Product Owner

Advance Auto Parts
5 2022 - Current
Certified Scrum Product Owner (CSPO) from Scrum Alliance
International Certificate in Product Management (ICPM) from Institute of Product Leadership - IPL
Professional Certified Scrum Master (PSM-I) from Scrum.org
SAFe Agilist (SAFe 5.0) from Scaledagile.com
Scrum Product Owner Accredited Certification (SPOAC) from Scrum-Institute.org
Google Analytics for beginners from Google
Continuous Product Design (CPD) certified from Quantum Metric

Summary

· Total and relevant experience: Proactive and achievement-oriented Senior Product Owner bringing 13 years of experience with special emphasis helping IT-Software Industry clientele.

· Roles Played: Product Owner, Senior Business Analyst, Junior Business Analyst

· International (Onsite) work experience: Netherlands, Budapest – Hungary, Ukraine

· Domain Experience: eCommerce (B2B, B2C), After market Automotive (B2B -retail), Telecom, Retail Banking, Investment Banking / Financial Services – Wealth Management, Human Capital Management

· Product Backlog Management: Partnered with Product Managers and Engineering teams to create, review, and refine Business Initiatives, Product Backlog. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation.

· As Is and To-Be Processes analysis: Skilled in As-is and To-be process analysis, identifying gaps and bottlenecks, and redesigning processes.

· Feature Requests & Enhancements: Organized and prioritized feature requests and enhancements with Product Managers, contributing to the management of the product roadmap for each quarter.

· Prioritization & Planning: Managed the product backlog, balancing conflicting priorities to establish clear prioritization. Led release and sprint planning processes, setting and achieving defined goals.

· Change Management: Applied change management processes, including Impact Analysis, Gap Analysis, flow charts, process maps, and stakeholder analysis. Secured approval for all change request artifacts, including code reviews, QA sign-off, business value, and risk levels.

· Documentation & Support: Produced comprehensive documentation and user guides with Product Managers and Marketing team to support product development, product launch, support, services, and sales and marketing initiatives.

· Product Demonstrations: Delivered detailed product demonstrations to external and internal stakeholders, effectively communicating the solution's benefits.

· Subject Matter Expertise: Acted as a subject matter expert to assist with sales and support, Integrated into the team to understand, refine, and enhance the product backlog.

· Release Delivery: Extensive experience with release scoping, reviewing release timelines, finding, and resolving release impediments, doing release regression triage, preparing, and publishing release notes, prioritizing release level defects with cross-functional teams.

· Product Knowledge: Developed in-depth product knowledge to serve as a subject matter expert.

· Stakeholder Management: Expert in stakeholder engagement and ensuring transparency in release timelines, features, and scope for Product managers and Engineering Team

· Finance Team Collaboration: Collaborated with and supported the Finance team, providing insights and facilitating product development tailored to financial requirements.

· Cross-functional Team Collaboration: Demonstrated ability to influence cross-functional teams without formal authority, balancing conflicting priorities and making critical decisions. Led cross-functional teams to successfully deliver multiple projects, consistently meeting or exceeding financial targets, achieving a 95% on-time completion rate

BI Tool Experience: Utilized BI tool such as Power BI to derive data insights and inform product decisions and strategy

Project Management: Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Domain Experience

  • Banking (Retail, Corporate): Omnichannel - Web, Mobile,Credit Cards, Bill Payments,Domestic and Wire Transfers,Quick Deposit and Quick pay, OFAC & Fraud Check,Open Banking(APIs),Payments (Global & Regional),CSR Admin & Support
  • Ecommerce(B2B,B2C,Omni Channel): P2P (Procure to Pay),BOPIS, Mobile, Web, Store,Catalog Management,Product Configuration,Order Management,Back Office System,Customer Support system
  • Human Capital Management (HCM)
  • Trade Finance
  • Telecom
  • Human Capital Management (HCM)
  • Trade Finance

Tools & Technical Proficiency

  • SDLC Methodologies: Waterfall, Agile – Scrum
  • Mockups: Draw.io, MS Visio, Excel
  • Test Management: ALM, Zypher, Test Rail
  • Agile & Bug Management: JIRA, TFS, Remedy
  • SOA: SOAP UI, Google REST client, Fiddler
  • Data Base Management: SQL 2008, Maria DB
  • Test Data Setup: AUTO Cast
  • SAP E-Commerce: Hybris Management Console, Product Cockpit, WCMS, Back office, Operating Systems: Windows Family
  • Content Management: WCMS

Projects Profile

Project 1 - Eikon 5.0 Datastream for Office (DFO)

  • Client: REFINITIV, UK
  • Domain: Financial – Trade Finance
  • Role: Business Analyst, Scrum Master
  • Team Size: 18
  • Tools & Technologies: MongoDB, JIRA, Confluence, TestRail, Node JS, Angular 8.0, GraphQL, Fiddler

Project 2 - Employee Self Service (ESS)

  • Client: Epam Systems Inc
  • Domain: Human Capital Management(HCM)
  • Role: Business Analyst
  • Team Size: 27
  • Tools & Technologies: MongoDB, Python, JIRA, Confluence, Test Rail, Drwa.io, Angular 8.0, Fiddler

Project 3 - Operational Risk Independent Challenge

  • Client: JP Morgan Chase, USA
  • Domain: Banking
  • Role: Business Analyst, QA Lead
  • Team Size: 9
  • Tools & Technologies: SQL Server 2008, JIRA, Confluence, QC ALM, MS Visio, .net

Project 4 - 3G QMS, eStorage – Phase 6

  • Client: DBS Asia Hub2
  • Domain: Institutional/Corporate Banking
  • Role: Business Analyst, QA Lead
  • Team Size: 9
  • Tools & Technologies: Maria DB, JIRA, Confluence, Soap UI, Draw.io, Zypher

Project 5 - Vodafone Hungary Red Sky Phase – I

  • Client: Vodafone, Hungary
  • Domain: TELECOM & CPG ecommerce
  • Role: SME, QA Lead
  • Team Size : 27
  • Tools & Technologies : Maria DB, JIRA, Confluence, Soap UI, Drwa.io, Zypher

Project 6 - MMS–CIG Payments &Transfers, Phase2

  • Client: JP Morgan Chase, USA
  • Domain: Retail Banking – Payments
  • Role: SME and QA Lead
  • Team Size : 50
  • Tools & Technologies : Oracle, DB2, Auto Cast, QC ALM,Soap UI, Lisa, WinSCP, F-Secure, Soap UI, Java, XML

Project 7 - ASPIREPRU

  • Client: Broadridge Financial Solutions
  • Domain: Financial – Trade Finance
  • Role: Senior QA Engineer
  • Team Size : 12
  • Tools & Technologies : Sybase, Green Plum, Remedy ALM QTP, Soap UI, Java

Project 8 - HD Vest Financial Solutions

  • Client: HD Vest
  • Domain: Financial – Trade Finance
  • Role: Senior QA Engineer
  • Team Size : 9
  • Tools & Technologies : Dot net, SQL, Bugzilla, ALM, Soap UI
  • Team Size : 9
  • Tools & Technologies : Dot net, SQL, Bugzilla, ALM, Soap UI

Awards Recognition

  • Epam Systems: Pat on Back (Q3 FY 19, Q2 2020, Q2 2021, Q3 2021), Delivery Hero - Q2 FY 19
  • JP Morgan Chase& Co: Best Performer - Q4 FY 17
  • DBS Bank Asia Hub 2: Best Performer - Q1 FY 18
  • Virtusa: Best Performer Q1 FY 15, Service Excellence (Q2 FY 13), Delivery Excellence
  • NCC: 25 (A) Bn, NCC, Guntur, C - Certificate, 2008-10
  • Corporate Cricket: Advance Auto Parts, From 2022 - till date

Hobbies

Witting articles in Linked from Product Management, Business Analysis, Project Management and Agile topis

Venkateswara RSenior Product Owner