Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

R W Kessler

Panama City Beach,FL

Summary

Customer-focused professional dedicated to exceeding customer expectations and enhancing satisfaction. Proven expertise in managing diverse inquiries, resolving issues efficiently, and driving sales growth. Strong background in customer relationship management, conflict resolution, and upselling techniques, resulting in improved service delivery outcomes. Recognized for strategic problem-solving abilities and effective communication skills that foster loyalty and build lasting client relationships.

Overview

5
5
years of professional experience

Work History

Lobby Ambassador/Front Counter Manager

McDonald's Surfside
Panama City Beach, Florida
03.2024 - Current
  • Warmly greeted guests to create positive initial impressions.
  • Provided menu information and promoted offerings effectively.
  • Maintained lobby cleanliness and organization for guest comfort.
  • Promptly responded to inquiries, ensuring customer satisfaction.
  • Collaborated with team to ensure seamless service operations.
  • Trained new staff in lobby procedures and service standards.
  • Handled feedback, escalating issues when necessary.
  • Enforced safety protocols according to company regulations.

Assistant Dept Manager - Front End

Southeastern Grocers d/b/a Winn Dixie
Panama City Beach, Florida
10.2020 - 01.2024
  • Delivered exceptional customer service by responding promptly to inquiries and resolving issues.
  • Managed relationships with tax authorities, bankers, and auditors to ensure compliance.
  • Oversaw daily cash operations to guarantee accurate cash handling procedures.
  • Conducted regular audits of cash drawers and reconciled discrepancies efficiently.
  • Maintained precise records of daily transactions and deposits for financial accuracy.
  • Collaborated with auditors during annual audits by providing timely and accurate information.
  • Monitored cash register operations to ensure adherence to policies and procedures.
  • Assisted in managing front-end team activities to improve operational efficiency.

Education

Business Administration and Management

Samford University
Birmingham, AL
12-1984

Skills

  • Customer service and guest relations
  • Compliance management
  • Cash handling
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Training and development

References

References available upon request.

Timeline

Lobby Ambassador/Front Counter Manager

McDonald's Surfside
03.2024 - Current

Assistant Dept Manager - Front End

Southeastern Grocers d/b/a Winn Dixie
10.2020 - 01.2024

Business Administration and Management

Samford University

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