Rachel Wadsworth
Reno,NV
Overview
30
30
years of professional experience
Work History
House Cleaner
Exceptional Cleaning Service
01.2003 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Administrative Officer
North Valley Storage
03.2017 - 11.2019
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Valet Attendant
Pepermill
04.1997 - 11.2007
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Answered guest's questions about property amenities and services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Bank Teller
Bank Of America
08.1995 - 11.1997
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Barista
River Walk Cafe
05.1993 - 12.1995
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
Sparks High School
Sparks, NV06.1996
Skills
- Bathroom Detailing
- Refinishing Wood
- Nursing Homes
- Chemical Cleaners
- Housekeeping
- Deep Cleaning Protocols
- Appliance Shining
- Customer Service
- Window Blind Dusting
- Surface Sanitation
Timeline
Administrative Officer
North Valley Storage
03.2017 - 11.2019
House Cleaner
Exceptional Cleaning Service
01.2003 - Current
Valet Attendant
Pepermill
04.1997 - 11.2007
Bank Teller
Bank Of America
08.1995 - 11.1997
Barista
River Walk Cafe
05.1993 - 12.1995
High School Diploma -
Sparks High School
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