Summary
Overview
Work History
Education
Skills
Timeline
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Rylan Abercrombie

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

16
16
years of professional experience

Work History

General Manager

Papa John's Pizza
01.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Claims Adjuster, Automobile and Casualty

GEICO
10.2020 - 09.2023
  • Stayed apprised of industry trends by attending seminars and participating in professional organizations.
  • Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
  • Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
  • Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
  • Assisted clients throughout the entire claim process from initial report to final settlement or closure.
  • Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
  • Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
  • Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
  • Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
  • Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
  • Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
  • Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.

General Manager

Outback Steakhouse
02.2015 - 04.2020
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.


General Manager

Dairy Queen Grill & Chill
10.2009 - 12.2014
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Education

High School Diploma -

Dawson County High School
Dawsonville, GA
06-1994

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Customer relations
  • Relationship building
  • Staff training/development
  • Inventory control

Timeline

General Manager

Papa John's Pizza
01.2024 - Current

Claims Adjuster, Automobile and Casualty

GEICO
10.2020 - 09.2023

General Manager

Outback Steakhouse
02.2015 - 04.2020

General Manager

Dairy Queen Grill & Chill
10.2009 - 12.2014

High School Diploma -

Dawson County High School

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