Rya Burns
Walk On's Sports Bistreaux
Colorado Springs,CO
10
years of professional experience
Seeking to utilize my passion for customer service and extensive experience in hospitality to elevate your company by providing high-quality support, forward-thinking innovation, and building positive customer relationships. I am energetic, outgoing, and care deeply for the work that I do and the people I engage with. I am a quick thinker, fast learner, and pride myself on an unmatched attention to detail. My strength is in balancing high guest satisfaction while maintaining business profitability.
Work History
Server
4 Years 10 Months- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction, with up to a 50 guest party at a time.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
- As a team lead, trained new servers on menu and service protocols for improved team efficiency.
Rotating Roll
2 Years 7 Months- Held multiple roles including Restaurant Server/Bartender, Event Server/Bartender
- Conducted regular training sessions on wine pairings and cocktail recipes to elevate the overall dining experience for guests.
- Explained menu items and suggested appropriate options, consistenly had the highest sales and most "suggestive sells"
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and smooth operations.
Server
5 Years 2 Months- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
Education
Associate of Arts
Skills
ServSafe Food Handler Certified
TiPS Alcohol Training Certified
POS systems and ordering platforms
Exceptional customer service and guest engagement
Strong work ethic
Suggestive selling
Timeline
Server
Walk On's Sports Bistreaux
2021.08 - 2026.06Read More
Rotating Roll
The Landing Rooftop at Hotel Melby
2020.01 - 2022.08Read More
Server
Doubletree By Hilton
2016.03 - 2021.05Read More
Eastern Florida State College
Associate of Arts
Read More