Rya Rogers
Cheltenham,Maryland
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist
Housing Opportunity Commission
11.2022 - Current
- Manage housing intake process for low-income individuals, ensuring detailed and high-quality data into Yardi system
- Schedule and conduct interviews with clients to assess housing needs and preferences, demonstrating strong organizational skills and attention to detail
- Implement process improvements to streamline intake process, resulting in quicker and more efficient housing placements for individuals in need
- Collaborate with team members to coordinate tasks and ensure effective communication with internal and external partners
- Build and maintain relationships with individuals from diverse backgrounds and ethnicities, showcasing strong interpersonal skills and cultural competency
- Facilitate Zoom Webinars for customers entering the program to review processes and guidelines
- Recruiting customers for housing programs to ensure successful placement and retention.
Patient Account Representative
Emory Healthcare
09.2021 - 11.2022
- Managed patient accounts with a focus on accuracy with data entry into EPIC system
- Collaborated with team members to ensure efficient workflow
- Verified insurance information accurately and effectively to streamline billing processes and enhance customer service experience
- Demonstrated clear and professional communication skills when interacting with patients, insurance companies, and healthcare providers
- Prioritized customer service by addressing patient inquiries, resolving billing issues, and providing support throughout the billing cycle.
Teller
Wells Fargo
03.2018 - 12.2019
- Conducted accurate data entry and transaction processing, ensuring meticulous attention to detail in financial record keeping
- Enhanced customer experience for bank members through innovative strategies and personalized services
- Communicated effectively with customers to provide information on account services, resolve inquiries, and assist with financial transactions
- Delivered exceptional customer service by addressing customer needs, responding to inquiries, and providing guidance on banking products and services.
Education
Bachelor of Science Business Administration -
Morgan State University
Baltimore, Maryland12.2021
Master of Business Administration -
Louisiana State University
08.2023
Skills
- Type 96 words per minute
- Microsoft 365
- Excellent time management skills
- Client Relationship Building
- Program Compliance Monitoring
- Teamwork and Collaboration
- Public speaking
- Data analytics
Certification
Certified
- Six Sigma Certification
Timeline
Housing Choice Voucher Specialist
Housing Opportunity Commission
11.2022 - Current
Patient Account Representative
Emory Healthcare
09.2021 - 11.2022
Teller
Wells Fargo
03.2018 - 12.2019
Bachelor of Science Business Administration -
Morgan State University
Master of Business Administration -
Louisiana State University
Certified
- Six Sigma Certification
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