RYADH KHERBICHE
Troy,NY
Summary
Detail-oriented and versatile professional with over 2 years of experience in customer service, call center operations, logistics coordination, and vehicle order management within an international automotive company (Stellantis, Fiat). Proven ability to manage delivery schedules, process nationwide vehicle orders and billing, handle high-volume customer communications, and support operational workflows. Recognized for reliability, adaptability, and a strong work ethic.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Digital Shopper
Walmart
02.2026 - Current
- Fulfill, organize, and prepare online customer orders for pickup and delivery while maintaining accuracy and efficiency.
- Ensure orders are complete and properly handled while assisting customers with order-related questions.
- Perform effectively in a fast-paced environment, consistently maintaining high standards of quality and customer service.
Order Management, Billing & Call Center Specialist
Stellantis - Fiat El Djazair
08.2023 - 11.2025
- Managed vehicle order lifecycle, ensuring accurate validation, timely billing, and effective delivery follow-up. Coordinated delivery schedules with customers and internal logistics teams. Handled high volumes of inbound and outbound calls, serving as primary contact for customer inquiries and order status updates. The main point of contact for customers regarding order status and documentation. Processed administrative files while supporting back-office operations with SAP and QuickBooks, enhancing operational workflow. Collaborated with sales, logistics, and finance teams to optimize operations. Supported branch-level digital marketing by creating an animated vehicle delivery schedule displayed on in-store screens.
Education
Master's Degree - Finance & International Trade
University of Mouloud Mammeri
Tizi-Ouzou, Algeria01-2023
Bachelor's Degree - International Trade & Logistics
University of Mouloud Mammeri
Tizi-Ouzou, Algeria01-2021
Skills
- Order management
- Billing process
- SAP usage
- QuickBooks proficiency
- Documentation handling
- GED / Document Management Systems
- Customer relationship management
- Microsoft Excel (reports, tracking, basic analysis)
- Microsoft Word
- Microsoft PowerPoint
Certification
Driver Licence - New York, USA
LANGUAGES
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Personal Information
Driving License: Driver Licence - New York, USA
Timeline
Digital Shopper
Walmart
02.2026 - Current
Order Management, Billing & Call Center Specialist
Stellantis - Fiat El Djazair
08.2023 - 11.2025
Bachelor's Degree - International Trade & Logistics
University of Mouloud Mammeri
Master's Degree - Finance & International Trade
University of Mouloud Mammeri