Open To Work
Ryadh Kherbiche
Clifton Park,NY
Summary
Detail-oriented and versatile professional with over 2 years of experience in customer service, call center operations, logistics coordination, and vehicle order management within an international automotive company (Stellantis, Fiat). Proven ability to manage delivery schedules, process nationwide vehicle orders and billing, handle high-volume customer communications, and support operational workflows. Promoted from branch operations to headquarters based on performance, supporting vehicle order processing at a national level across Algeria. Recognized for reliability, adaptability, and a strong work ethic. Seeking an entry-level to mid-level position in customer service, logistics, operations, or office administration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Management, Billing & Call Center Specialist
Stellantis - Fiat El Djazair
Alger, Algeria
10.2023 - 12.2025
- Managed the complete vehicle order lifecycle: validation, billing, and delivery follow-up.
- Coordinated delivery schedules with customers and internal logistics teams.
- Handled high volumes of inbound and outbound calls in the call center.
- The main point of contact for customers regarding order status and documentation.
- Processed administrative files and supported back-office operations using SAP and QuickBooks.
- Collaborated with sales, logistics, and finance teams to optimize operations.
- Supported branch-level digital marketing by creating an animated vehicle delivery schedule displayed on in-store screens.
Education
Master’s Degree - Finance & International Trade
University of Mouloud Mammeri
Tizi-Ouzou, Algeria10-2023
Bachelor’s Degree - International Trade & Logistics
University of Mouloud Mammeri
Tizi-Ouzou, Algeria09-2021
Skills
- Order management
- Billing process
- SAP usage
- QuickBooks proficiency
- Documentation handling
- GED / Document Management Systems
- Customer relationship management
- Microsoft Excel (reports, tracking, basic analysis)
- Microsoft Word
- Microsoft PowerPoint
Languages
Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
Certification
Driving License – New York, USA
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$21000/yr - $200000/yrTimeline
Order Management, Billing & Call Center Specialist
Stellantis - Fiat El Djazair
10.2023 - 12.2025
Master’s Degree - Finance & International Trade
University of Mouloud Mammeri
Bachelor’s Degree - International Trade & Logistics
University of Mouloud Mammeri