Summary
Work History
Education
Skills
Timeline
Generic

Ryal Zombek

Scranton

Summary

Dynamic leader with extensive experience at Morrison Healthcare, excelling in staff management and customer service. Proven track record of enhancing service delivery, increasing customer satisfaction, and streamlining processes. Skilled in training and mentoring, with a focus on achieving organizational goals through effective team building and workflow management.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Work History

Supervisor

Morrison Healthcare
  • Trained staff on best practices to enhance service delivery.
  • Conducted performance reviews to support employee development.
  • Increased customer satisfaction with streamlined service procedures.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Administrative Assistant

Morrison Healthcare
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Office Clerk

Morrison Healthcare
  • Organized files and documents to maintain order and easy access.
  • Filed paperwork in designated areas to promote a tidy workspace.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Associate Degree - Human Services

Lackawana College
Scranton, PA
12.2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Financial management
  • Coaching and mentoring
  • Quality control
  • Workflow management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Time management
  • Excellent communication

Timeline

Supervisor

Morrison Healthcare

Administrative Assistant

Morrison Healthcare

Office Clerk

Morrison Healthcare

Associate Degree - Human Services

Lackawana College

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Ryal Zombek