Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Ryan Abramson

Miami

Summary

Dynamic professional with extensive experience in customer support at South Florida ENT Associates, excelling in call management and patient coordination. Proven ability to enhance team collaboration and train new employees, ensuring compliance with HIPAA standards. Recognized for effective communication and problem-solving skills, consistently improving service delivery and patient satisfaction.

Overview

10
10
years of professional experience

Work History

Call Center Representative

South Florida ENT Associates
12.2021 - 01.2025
  • Answering calls and helping patients in a timely manner
  • Scheduling appointments for all CC1 Doctors.
  • Taking consults for Baptist Main Hospital and South Miami Hospital
  • Help patients connect with Diagnostic and Surgical Coordinators

Retail Sales Associate

Vapor Shark
Miami
10.2016 - 04.2019
  • Responsible for opening and closing business
  • Monthly inventory and ordering
  • Trained new employees
  • Store led in overall sales

Porter

Mercedes Benz of Cutler Bay
Cutler Bay
04.2015 - 06.2016
  • Detail and prepare cars for delivery
  • Quality Control – Service Department
  • Confirming diagnosis and test-driving vehicles after repair

Education

The Academy -

The Academy
Miami, FL
01.2021

High School -

Miami Palmetto Senior High School
Pinecrest, Florida
06.2014

Some College (No Degree) -

Miami Dade College
Miami

Skills

  • Call management and scheduling
  • Patient coordination and EMR
  • HIPAA compliance
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Employee training
  • Team collaboration
  • Data entry
  • Customer support
  • Call control
  • Documentation and reporting

Phone

cell, (305) 333-1900

Timeline

Call Center Representative

South Florida ENT Associates
12.2021 - 01.2025

Retail Sales Associate

Vapor Shark
10.2016 - 04.2019

Porter

Mercedes Benz of Cutler Bay
04.2015 - 06.2016

The Academy -

The Academy

High School -

Miami Palmetto Senior High School

Some College (No Degree) -

Miami Dade College
Ryan Abramson