Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ryan Adams

Bakersfield,CA

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks coffee company
05.2023 - 04.2025
  • Following store operation standards
  • Work shoulder to shoulder and lead coworkers through a fast paced work environment
  • Delivering quality customer service and expertly-crafted products
  • Maintaining accurate amount of supplies through correct usage, correct inventory, and correct ordering
  • Ensuring amount of labor is used at any given time throughout the shift by delegating tasks and overseeing operations

Assistant Store Manager

First Cash Pawn
01.2021 - 09.2022
  • Doing software repair on laptops, desktops, cell phones, tablets, video game systems, and other technology for resale
  • Small hardware repairs and refurbishing on laptops, desktops, cell phones, tablets, video game systems, and other technology for resale
  • Facilitating a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing any customer issues
  • Monitoring and assisting in the training of Sales Associates (Pawnbrokers) and Cash Advance Associates so their development meets prescribed Cash America standards
  • Recruiting top talent and source candidates through company-prescribed channels
  • Administering processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, and corporate reporting
  • Evaluating store financial statements and drive profitability through communication and goal setting
  • Ensuring that operating standards meet or exceed Cash America standards
  • Monitoring loan qualification and buy processes to ensure value and integrity of all loans issued
  • Completing assigned tasks and training for self-development
  • Communicating clearly and precisely to employees to ensure that all employees understand store mission and profit objectives
  • Remaining up-to-date on product knowledge
  • Partnering with Human Resources to administer progressive discipline within company-prescribed guidelines

Customer Retention Specialist/Smart bed Technology Specialist

Sleep Number
07.2019 - 06.2020
  • Assist over the phone technical support for sleep numbers smart sleep IQ technology
  • Re-engaging customers in trial who are disappointed in their purchase for any reason by getting customers bought into solutions to help their situation
  • Helping customers that have comfort issues, by using resources allotted, to come up with individualized comfort solutions
  • Maintaining company established goals for customer retention
  • Passing monthly score cards
  • Owning calls by using resources available
  • Using soft skills to de-escalate upset customers
  • Ensuring that the customer feels like they are being understood, and their issues are being resolved
  • Customer data entry and keeping files up to date and accurate

General Customer Service Representative

Sleep Number
03.2019 - 07.2019
  • Upselling customers on wide variety of sleep number comfort pillows, sheets, blankets, and other sleep number products
  • Helping address any and all customer concerns
  • Owning calls by using all resources available
  • Versatility in coming up with solutions with each call due to customers unique situations
  • Staying updated with sleep number's products and procedures
  • De-Escalating upset customers with a calm, positive, and professional behavior
  • Making sure customers feel like they are being heard, and their issue is being resolved
  • Passing scorecards, quality monitors, and call stats consistently
  • Keeping customer's and company's information secure

Retail Associate/Training Manager

Create A Cig
09.2017 - 03.2019
  • Operation of Lightspeed POS system
  • Assisting customers in making purchases, based on their wants and needs
  • Trouble shooting vape device hardware and software
  • Researching old and new vape related technology
  • Researching local, state, and federal vape related legislation
  • Providing excellent customer service
  • Logging points and keeping track of rewards on a computer application for the customers to redeem for discounts
  • Sending reports at the end of the day
  • Opening and closing the store
  • Restocking sold products
  • Cleaning and organize store
  • Counting inventory
  • Assisting Marketing Manager in social media postings
  • Using a computer program to maintain an up-to-date menu for all of the eliquids stocked in the store
  • Meeting and maintaining sales goals and averages
  • Training and overseeing new hire employees

Lead Manager

CRESCENT TOBACCO & CIGAR
05.2016 - 09.2017
  • Overseeing the daily operations of four retail locations within the French Quarter
  • Distributing of merchandise from hub location to other store locations
  • Managing each location's inventory as well as the distribution hub's
  • Supervising and maintaining presentable display of merchandise
  • Overseeing loss prevention due to theft
  • Successfully closing four locations per shift

Education

No Degree - Psychology

Arizona State University
Tempe, AZ
05-2028

Some College - Pre Pharmacy

Nicholls State University
Thibidaux, Louisiana
01.2014

High school Diploma -

Patterson High school
Patterson, LA
01.2013

Skills

  • Client assistance
  • Technical support
  • Business operations management
  • Inventory management
  • Software troubleshooting
  • Critical thinking skills
  • Experience with Windows operating system
  • Workplace safety
  • Employee skills enhancement
  • Cash handling
  • Staff management
  • Client-focused
  • Strategic issue resolution

Certification

  • IC3 Certification, 06/01/13, Ic3 Certification for Windows 7 and Microsoft office 2010. This certification is for basic computer literacy. The certification includes hardware, software, operating systems and networks. The certification is administered by Certiport.
  • High School Diploma, 05/01/13, - Maintained average 3.2 GPA - Graduated as Kum Laude
  • Driver's License

Additional Information

Excellent Communication skills., Excellent customer service skills., Excellent research skills., Ability to learn new skills fast and accurately., Works well with a team., Acute problem solving skills., Maintaining a positive attitude when confronted with a problem., Proficient at typing and data entry.

Timeline

Shift Supervisor

Starbucks coffee company
05.2023 - 04.2025

Assistant Store Manager

First Cash Pawn
01.2021 - 09.2022

Customer Retention Specialist/Smart bed Technology Specialist

Sleep Number
07.2019 - 06.2020

General Customer Service Representative

Sleep Number
03.2019 - 07.2019

Retail Associate/Training Manager

Create A Cig
09.2017 - 03.2019

Lead Manager

CRESCENT TOBACCO & CIGAR
05.2016 - 09.2017

High school Diploma -

Patterson High school

No Degree - Psychology

Arizona State University

Some College - Pre Pharmacy

Nicholls State University

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