Ryan Adams
Crown Point,IN
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
21
21
years of professional experience
Work History
Experience Driver Recruiter
KLLM Transportation Services
01.2023 - 01.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Operated and maintained applicant tracking and candidate management systems.
- Developed and implemented plans to improve recruitment process.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Collaborated with HR leadership regarding candidate salary determinations.
Customer Service Representative
Spectrum
09.2016 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Dock Worker
Dayton Freight
03.2022 - 10.2022
- Used fork lifts, hand truck and pallet jacks to move materials on dock.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
Safety Supervisor
National Railroad Safety Service
08.2015 - 02.2016
- Completed workplace safety and hazard inspections.
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Monitored safety practices of new and existing employees.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Reviewed company processes and suggested methods that would improve overall safety for all employees.
Sales Representative
Comcast, Xfinity
09.2012 - 01.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
Railroad Conductor
Burlington Northern Santa Fe
10.2004 - 09.2012
- Maintained contemporary technical knowledge of engineering concepts.
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Performed troubleshooting duties on malfunctioning [Type] equipment to resolve issues and prevent project stoppage.
- Tested new products to resolve and identify any issues.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Recorded logs of train car destinations and contents.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated through various methods to conduct train movement.
- Negotiated and directed train and rail cars movement.
- Performed air brake and electrical connection coupling.
- Maintained strict schedules for passengers and cargo.
- Made public announcements on routes and delays.
Driver Recruiter
Class A Recruiting
01.2023 - Current
- Developed targeted recruitment strategies to attract qualified drivers.
- Conducted thorough interviews to assess candidate qualifications and fit.
- Collaborated with management to define driver role requirements and expectations.
- Utilized applicant tracking systems to streamline hiring processes and improve efficiency.
- Implemented onboarding programs to enhance new hire retention rates.
Driver Recruiter Manager
The Delivery Authority
09.2025 - Current
- Developed targeted recruitment strategies to source qualified drivers for various transportation needs.
- Collaborated with management to identify staffing requirements and improve hiring processes.
- Utilized applicant tracking systems to streamline candidate evaluations and enhance recruitment efficiency.
- Conducted thorough interviews and assessments to ensure alignment with company culture and operational standards.
- Mentored junior recruiters on best practices in driver sourcing and selection techniques.
- Analyzed market trends to adjust recruitment tactics, ensuring competitive advantage in talent acquisition.
- Implemented onboarding processes that improved new hire retention rates within the first year of employment.
- Improved driver recruitment processes by implementing efficient screening and interview techniques.
- Streamlined the application process for job seekers, resulting in increased applicant submissions and overall interest in driving positions.
- Provided regular updates to management regarding the status of driver recruitment efforts, highlighting successes and areas for improvement.
- Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
- Reduced driver turnover rates by developing robust onboarding and training programs for new hires.
- Implemented an efficient tracking system for monitoring the progress of applicants throughout the hiring process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted with writing job postings and job descriptions for boards.
Education
Associate of Arts - Business Management
Purdue University Calumet
Hammond, IN06.1997
Skills
- Cold Calling
- Microsoft Excel
- Microsoft Office
- Microsoft Internet Explorer
- Client Development
- Policy Interpretation
- Critical Thinking
- Active Listening
- Work Order
- Background Checks
- Cold-Calling
- Regulatory compliance
- Relationship building
- Customer service orientation
- Strong communication
- Computer literacy
- Active listening
- Cold calling
- Industry knowledge
- Record keeping
- Organizational skills
- Attention to detail
- Empathy and understanding
- Sales techniques
- Time management
- Multitasking
- Interviewing techniques
- Pre-Employment Screening
- Recruitment
- Outbound Calling
- Hiring Requirements
- New Hire Orientation
- Training and Onboarding
- Human Resources Policies
- Job Applicant Interviews
- New Hire Paperwork Processing
Timeline
Driver Recruiter Manager
The Delivery Authority
09.2025 - Current
Experience Driver Recruiter
KLLM Transportation Services
01.2023 - 01.2024
Driver Recruiter
Class A Recruiting
01.2023 - Current
Dock Worker
Dayton Freight
03.2022 - 10.2022
Customer Service Representative
Spectrum
09.2016 - 01.2023
Safety Supervisor
National Railroad Safety Service
08.2015 - 02.2016
Sales Representative
Comcast, Xfinity
09.2012 - 01.2016
Railroad Conductor
Burlington Northern Santa Fe
10.2004 - 09.2012
Associate of Arts - Business Management
Purdue University Calumet