Summary
Overview
Work History
Education
Skills
Languages
Volunteer
References
Timeline
Generic

Ryan Aguiluz

Spring,Texas

Summary

Customer-focused To-Go Server with a proven ability to enhance satisfaction and resolve issues efficiently. Skilled in multitasking and maintaining cleanliness in fast-paced environments. Adept at using suggestive selling to maximize customer experience and sales. Committed to upholding company standards while delivering friendly and professional service.

Overview

10
10
years of professional experience

Work History

To-Go Server

Lupe Tortilla
Shenandoah, TX
05.2021 - Current
  • Ensure that all guests are greeted in a timely, friendly, and professional manner
  • Suggestive selling, and up selling techniques are used
  • Ensure that all orders taken are written down and read back to the guest
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Checking identification to ensure customers are the legal age to purchase alcohol
  • Maintain a balance between company policy and customer benefit in decision
  • Maintaining a clean work area
  • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.

To-Go Server

Gringo's Mexican Kitchen
Spring, TX
07.2020 - 05.2021
  • Ensure that all guests are greeted in a timely, friendly, and professional manner.
  • Suggestive selling, and up selling techniques are used.
  • Ensure that all orders taken are written down and read back to the guest.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Checking identification to ensure customers are the legal age to purchase alcohol.
  • Maintain a balance between company policy and customer benefit in decision.
  • Maintaining a clean work area.
  • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.

Curbie

H-E-B
The Woodlands, TX
05.2020 - 06.2020
  • Adhered to all safety protocols while handling merchandise in store.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Greeted customers and answered product or service questions.
  • Verified that products chosen by customers were in stock and available for pick up.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.
  • This was a temporary job that was available during the COVID-19 pandemic.

Bartender

Amazonia Nightclub
Houston, TX
10.2015 - 06.2020
  • Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
  • Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
  • Checking identification to ensure customers are the legal age to purchase alcohol.
  • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
  • Maintaining a clean work area.
  • Developing new cocktail recipes.

Education

Oak Ridge High School
05.2014

Some College (No Degree) -

Lone Star College

Skills

  • Team collaboration
  • Customer service
  • Critical thinking
  • Quick learner
  • Strong multitasking
  • Cleanliness
  • Detail-oriented
  • Goal oriented
  • Team leadership
  • Time management

Languages

Spanish
Professional

Volunteer

Former Club Secretary

LSC - North Harris STEM Club

  • Responsible for sending out meeting invitations via email in a timely manner.
  • Helped organize events with other officers within the club.
  • I have also participated in a data science contest called "DataFest", where we used the programming language Python to find and share meaningful data.

References

References available upon request.

Timeline

To-Go Server

Lupe Tortilla
05.2021 - Current

To-Go Server

Gringo's Mexican Kitchen
07.2020 - 05.2021

Curbie

H-E-B
05.2020 - 06.2020

Bartender

Amazonia Nightclub
10.2015 - 06.2020

Oak Ridge High School

Some College (No Degree) -

Lone Star College

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