Websites
Summary
Skills
Overview
Work History
Education
Notable Publications
ResearchAssistant
Ryan Ahmed

Ryan Ahmed

Senior User Experience Researcher
Fort Wayne,IN

Websites

LinkedIn: www.linkedin.com/in/ryanahmed

Portfolio: http://ryanahmed.tumblr.com/

Publications: http://bit.ly/ryanscholarprofile

Summary

An experienced UX researcher with 15+ years of total experience in UX research, user-centered design and strategy, with 8 years in healthcare. Led generative and evaluative mixed-method UX research within end-to-end product development cycle both independently and in teams. Works collaboratively with product, design and engineering to identify research opportunities, translate insights into actions and guide product roadmap planning.

Skills

User research

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Overview

19
19
years of professional experience

Work History

Associate Experience Design Manager, User Research

EPAM Systems
Fort Wayne, IN
07.2021 - 12.2022
  • Headed unit of UX researchers on different client projects and provided mentorship as needed
  • Proposed, independently planned and conducted user research for large health record client to modernize and streamline legacy consumer health portal
  • Promoted culture of routine product demo and design review with product, engineering and design teams from early concept development phase
  • Helped include UX teams in client product roadmap planning within assigned business unit to facilitate user-centered design approach
  • Provided guidelines and support to cross-functional client teams for accessibility audit compliance
  • Proposed and conducted generative research on future growth areas of consumer health portal
  • Skills utilized: qualitative UX research, research design, interviews, card sorting, tree test, usability testing, surveys, design review, information architecture, analysis, cross-functional team collaboration, report presentation, leadership, mentorship.

User Experience Research Specialist II

Parkview Health
Fort Wayne, IN
08.2015 - 06.2021
  • Planned, conducted, authored and presented funded scientific research in areas of user experience, human factors evaluation and health informatics
  • Helped formalize new in-house service conducting process improvement and Health Information Technology (HIT) user experience studies for multiple ambulatory and in-patient health system units
  • Areas of focus included care delivery optimization, remote health monitoring, virtual health, patient experience, health data access, cost reduction, physician efficiency, clinical notes, clinical decision support and error prevention
  • Skills utilized: qualitative UX research, health informatics, research design, study protocol development, interviews, card sorting, focus groups, field observation, contextual inquiry, participatory design, usability testing, surveys, information architecture, design prototyping, analysis, data visualization, report presentation, manuscript authorship, scientific conference presentation.

Graduate Assistant

Indiana University
Indianapolis, IN
08.2013 - 05.2015
  • Facilitated, analyzed and reported faculty-led research under Department of Human-Centered Computing including a study of time management in knowledge work and a study of clinical workflow with HIT in Intensive Care Units (ICU's)
  • Skills utilized: longitudinal diary study, ethnography, proxemics, socio-technical systems.

User Experience Research Intern

Pearson Education
Indianapolis, IN
06.2014 - 08.2014
  • Planned, facilitated, analyzed and reported rapid turnaround formative usability test studies on self-learning, standardized testing and educational content delivery software for multiple Pearson offices nationwide
  • Skills utilized: usability testing, agile UX, heuristic evaluation, cognitive walkthrough, data analysis, observer note-taking.

Interactive Design Specialist

Cellbazaar
Dhaka, Bangladesh
04.2013 - 06.2013
  • Identified and corrected barriers to user engagement on a popular online marketplace platform
  • Achieved 3x more user engagement within 3 months through implementation of research findings, user-centered design recommendations and strategic marketing communication
  • Skills utilized: web analytics, A/B testing, heatmaps, user feedback analysis, information architecture, agile UX.

Head of Concept and Design

Somewhere In Net Ltd
Dhaka, Bangladesh
06.2006 - 03.2013
  • Led product concept and interaction design of 4 in-house products including first and largest Bengali localized social platform offering community blog, citizen journalism and microblog broadcasts
  • Delivered visual and interaction design of projects from 3 partners Escenic ASA (Vizrt), Blogg.no and Peace Research Institute Oslo
  • Skills utilized: interaction design, HTML, CSS, WML, language localization, typography, agile project management, product roadmap planning, user feedback analysis, VOC, web analytics.

Assistant Manager

Grameen CyberNet Ltd
Dhaka, Bangladesh
04.2004 - 02.2006
  • Coordinated web application development projects and designed user interfaces of online client services.

Education

Master of Science - Human Computer Interaction (HCI)

Indiana University - Purdue University Indianapolis
Indianapolis, IN

Bachelor of Science - Computer Graphics & Interactive Media

University of Dubuque
Dubuque, IA

Notable Publications

  • Ahmed, R., Toscos, T., Ghahari, R. R., Holden, R. J., Martin, E., Wagner, S., ... & Mirro, M. (2019). Visualization of cardiac implantable electronic device data for older adults using participatory design. Applied clinical informatics, 10(04), 707-718.
  • Ahmed, R., Chambers, A., Frontz, M., & Voida, S. (2014, September). A tangible approach to time management. In Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct Publication (pp. 207-210).
  • Cornet, V. P., Toscos, T., Bolchini, D., Ghahari, R. R., Ahmed, R., Daley, C., ... & Holden, R. J. (2020). Untold stories in user-centered design of mobile health: practical challenges and strategies learned from the design and evaluation of an app for older adults with heart failure. JMIR mHealth and uHealth, 8(7), e17703.
  • Toscos, T., Drouin, M., Pater, J. A., Flanagan, M., Wagner, S., Coupe, A., ... & Mirro, M. J. (2020). Medication adherence for atrial fibrillation patients: triangulating measures from a smart pill bottle, e-prescribing software, and patient communication through the electronic health record. JAMIA open, 3(2), 233-242.
  • Pater, J. A., Phelan, C., Cornet, V. P., Ahmed, R., Colletta, S., Hess, E., ... & Toscos, T. (2021). User-Centered Design of a Mobile App to Support Peer Recovery in a Clinical Setting. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW1), 1-31.

[More on Google Scholar: http://bit.ly/ryanscholarprofile]

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Ryan AhmedSenior User Experience Researcher