Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Alexander

Brooklyn

Summary

With ten years under my belt of assisting a family of several special needs children, I have gathered a deep familiarity with the struggles that face these families in getting the care and assistance required. With a strong background in working directly with clients and customers in service and office positions, I am well versed in clear, direct, and organized contact both internally and externally in a working environment, and always strive to do exceed expectations in any position I am in.

Overview

18
18
years of professional experience

Work History

In-Home Nanny

Szilagyi Family
05.2015 - Current
  • Worked with and cared for ASD children to help develop a consistent and constructive environment for therapeutic needs
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
  • Involved children in caring for household pets and chores.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

IT Technician

Nelson Technology Partners
04.2012 - 05.2015
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

Computer Repair Technician

Techvets
03.2011 - 04.2012
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Collaborated with team members to complete complex repairs efficiently and effectively.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Wrote reports on computer statuses and maintenance jobs.
  • Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
  • Offered customized recommendations to clients on how to improve their computer''s performance based on individual usage patterns and requirements.

Wait Staff Member

Ruby Tuesday
10.2006 - 04.2011
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.

Education

Liberal Arts

Alamance Community College
Graham, NC

High School Diploma -

Graham High School
Graham
05-2002

Skills

  • Strong work ethic
  • Professionalism and discretion
  • Technology expertise
  • Special needs care
  • Customer service
  • Proficient in Office products

Timeline

In-Home Nanny

Szilagyi Family
05.2015 - Current

IT Technician

Nelson Technology Partners
04.2012 - 05.2015

Computer Repair Technician

Techvets
03.2011 - 04.2012

Wait Staff Member

Ruby Tuesday
10.2006 - 04.2011

Liberal Arts

Alamance Community College

High School Diploma -

Graham High School
Ryan Alexander