Ryan Alford
Longview,TX
Summary
I am an active member of the Army National Guard for the past 20 years. As I approach retirement from the Army, I am searching for a new place to call home.
Overview
24
24
years of professional experience
Work History
Lumber Associate
Lowes Home Improvment Part/Time
Longview, TX
02.2015 - Current
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Discussed pricing, additional charges, and payment plans during sales process.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Developed strong rapport with customers and created positive impression of business.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Desiel Mechanic
Army National Guard MN
Marshall, Tx
09.2004 - Current
- Serviced and maintained engines by performing regular oil and filter changes.
- Installed new systems and components in vehicles.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Inspected vehicle systems to assess function and uncover defects.
- Documented findings and actions taken.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Ordered parts necessary for vehicle repairs and new installations.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Tested and adjusted engines to foster proper performance.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
Mainline Assembly
LeTourneau
Longview, TX
03.2006 - 09.2013
- Installed new systems and components in vehicles.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Serviced and maintained engines by performing regular oil and filter changes.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Ordered parts necessary for vehicle repairs and new installations.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Documented findings and actions taken.
- Inspected vehicle systems to assess function and uncover defects.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Tested and adjusted engines to foster proper performance.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
Forge Press Operator
Weatherford Oilfield Services
Longview, TX
06.2000 - 11.2003
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Performed routine maintenance on production machinery to proper functionality when cutting parts.
- Contributed to increased productivity levels by consistently meeting or exceeding daily targets for completed parts produced per shift.
- Reduced equipment downtime by performing routine maintenance and promptly addressing any malfunctions or repairs needed.
- Maximized output while minimizing scrap rates through careful attention to detail when setting up dies and adjusting machine parameters.
- Fostered positive working relationships with colleagues, supervisors, and management, contributing to a more productive and harmonious work environment.
- Supported cross-functional teams by sharing knowledge about best practices in forge press operations, resulting in a more cohesive work environment.
- Streamlined workflow processes by analyzing production data and suggesting improvements to optimize performance.
- Ensured consistent quality standards were met by following established protocols for material selection, preparation, heating, forging, trimming, and finishing processes.
- Maintained a clean, organized workspace which contributed to overall efficiency and reduced risk of injuries or accidents on the job site.
- Assisted in employee training initiatives to ensure new hires quickly became proficient in their roles as Forge Press Operators.
- Prioritized preventive maintenance tasks that ensured the longevity and reliability of forge press equipment.
- Demonstrated commitment to continuous improvement efforts by attending workshops and industry conferences relevant to forge press operations.
- Achieved timely order completion by collaborating effectively with team members and adhering to production schedules.
- Assisted in the development of new products by offering input on design, functionality, and manufacturability during planning stages.
- Contributed to cost savings through effective management of raw materials and supplies inventory.
- Facilitated teamwork among colleagues through clear communication about goals, expectations, and individual responsibilities within the production process.
- Adapted quickly to changes in production requirements based on customer needs or market demands.
- Increased workplace safety by implementing proper procedures, guidelines, and training for all forge press operators.
- Collaborated with engineers and other technical experts to develop innovative solutions for addressing production challenges.
- Improved production efficiency by maintaining and operating forge press machinery with precision.
- Performed routine machine maintenance to ensure consistent performance and minimize downtime due to equipment malfunctions.
- Reduced material waste through precise measurements and careful handling of raw materials.
- Achieved tight tolerances through meticulous attention to detail when setting up dies within machines.
- Utilized heat treatment processes as needed for specific metal characteristics or product requirements.
- Maintained a safe work environment by adhering to safety protocols, wearing appropriate protective gear, and reporting hazards promptly.
- Operated various types of forging machinery, including hammers, presses, furnaces, and manipulators for optimal product creation.
- Enhanced product durability by carefully controlling heating cycles according to metallurgical requirements.
- Optimized material usage by accurately calculating required quantities based on project specifications.
- Provided input during design reviews, offering expertise on manufacturability and potential challenges during the forging process.
- Assisted in training new employees on proper forge operation techniques, contributing to a skilled workforce.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Collaborated with quality control personnel to address any identified issues in finished products promptly and effectively.
- Ensured high-quality output by conducting thorough inspections and addressing any defects early in the production process.
- Increased production efficiency by optimizing forge equipment and monitoring the forging process.
- Adhered to lean manufacturing principles, eliminating unnecessary steps from the forge operation process for maximum efficiency gains.
Education
Graduate Certificate -
Longview High School
Longview, TX05.2004
Skills
- Hand-tool proficiency
- Heavy Lifting
- Cutting techniques
- Power Tool Operation
- Forklift Operation
- Material Estimation
- Wood Identification
- Lumber Grading
- Paperwork Processing
- Order Fulfillment
- Load Calculation
- Wood Treatment
- Delivery processing
- Wood handling
- Load building
- Teamwork and Collaboration
- Friendly and Helpful
- Yard organization
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Team Cooperation
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Customer Engagement
- Decision-Making
- Goal-Driven
- Cash Handling
- Relationship Building
- Store operations
- Excellent Written and Verbal Communication
- Flexible Hours
- Organization
- Inventory and Stocking
- Team building
Affiliations
Army National Guard
Peace Opperation Egypt
Timeline
Lumber Associate
Lowes Home Improvment Part/Time
02.2015 - Current
Mainline Assembly
LeTourneau
03.2006 - 09.2013
Desiel Mechanic
Army National Guard MN
09.2004 - Current
Forge Press Operator
Weatherford Oilfield Services
06.2000 - 11.2003
Graduate Certificate -
Longview High School