Ryan Allen
Pittsburgh,PA
Summary
Results-driven automotive professional with expertise in sales, service, and finance. Demonstrated ability to enhance customer satisfaction through exceptional service delivery and effective concern resolution. Proficient in developing financial strategies that maximize profitability while minimizing costs. Aiming to leverage skills to contribute to a dynamic organization focused on growth.
Overview
9
9
years of professional experience
Work History
Finance Manager
Jim Shorkey Toyota
Pittsburgh, PA
03.2024 - Current
- Promote financial products to customers and the sales force to increase penetration.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Collaborate with external auditors to ensure compliance with applicable laws and regulations.
- Developed and implemented financial strategies to drive company growth and increase profitability.
- Implemented cost-reduction strategies to optimize spending and increase efficiency.
- Create and update financial reports on frequent basis to present information to leadership teams.
Sales/Product Specialist
Jim Shorkey Toyota
Pittsburgh, PA
06.2022 - 03.2024
- Maintains detailed knowledge of car models and trims, as well as new and used car inventory and shipments.
- Demonstrates vehicle features, facilitates customer test drives, and explains warranties and services.
- Leverages experience to overcome objections and close the sale, while forecasting monthly to set sales goals.
- Participated in sales meetings and calls, providing expert product knowledge and support.
- Builds and manages multiple customer relationships, with excellent communication, and constant follow-up.
- Ensures each buyer experiences a smooth transition from purchase to service, and everything in between.
Delivery Driver
UPS
Pittsburgh, PA
10.2021 - 06.2022
- Demonstrated excellent customer relations when accepting signatures and following delivery instructions
- Managed personal delivery route, maintained an organized schedule, and fostered relationships with other drivers
- Kept a timely delivery routine and ensured the safe and secure delivery of each package
Service Advisor
Jim Shorkey Toyota
Pittsburgh, PA
08.2021 - 10.2021
- Completes intake information, follows a checklist to examine parts or damage, and writes up each car for service.
- Keeps detailed notes of service for clients and dealers, and maintains an organized appointments schedule.
- Guarantees the safety of client vehicles while they are at Toyota, and ensures that repairs are made correctly.
- Provides a very knowledgeable customer service experience.
- Responsible for informing clients of the issues they are experiencing, and the maintenance needed for their vehicles.
- Upsold additional products or services when appropriate.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Advisor
Oxmoor Toyota
Louisville, KY
03.2020 - 08.2021
Merchandise Manager
American Eagle
Simpsonville, KY
07.2016 - 03.2020
- Led a team of employees in running one of the most profitable American Eagle stores of the retail chain
- Processed cash and credit transactions and refunds, and counted the cash in the register at the close of each day
- Restocked, arranged, and organized merchandise to facilitate an enjoyable shopping experience
- Delivered friendly and efficient service
- Assisted customers in completing purchases, locating items, and joining rewards programs to promote customer satisfaction and loyalty
Education
High School Diploma -
Shelby County High School
Shelbyville, KY06-2017
Skills
- Efficient time management and organization
- Loyal to employers and coworkers
- Experienced in customer service
- Team leadership
- Polished communication skills
- Prompt and dependable
- Regulatory compliance
- Lender relationships
- Customer satisfaction
- Negotiation skills
- Sales forecasting
- Sales process development
- Knowledge of different CRMs
Timeline
Finance Manager
Jim Shorkey Toyota
03.2024 - Current
Sales/Product Specialist
Jim Shorkey Toyota
06.2022 - 03.2024
Delivery Driver
UPS
10.2021 - 06.2022
Service Advisor
Jim Shorkey Toyota
08.2021 - 10.2021
Service Advisor
Oxmoor Toyota
03.2020 - 08.2021
Merchandise Manager
American Eagle
07.2016 - 03.2020
High School Diploma -
Shelby County High School
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