A results focused management professional offering 20 years of progressive leadership experience in Procurement Transformation, Project Management, and Adoption Optimization. Comprehensive knowledge of organizational transformation methodologies and principles of driving adoption through technology, process, customer experience, and cultural change.
Professional Software Trainer - Training personnel by conducting formal classroom courses, workshops, seminars and one-on-one training with end users (onsite and remotely)
Project Manager with deep experience managing organizations of varying sizes with diverse, multi-cultural workforce.
Highly analytical with a Six Sigma background focused on decisions, goals, metrics and actions that support the customer’s needs and drive continuous improvement.
Developed and managed a comprehensive adoption optimization strategy, plan and deployment for a global release of Ariba P2P, Guided Buying, Receiving, Invoicing, and Supplier Risk Management. This included the communication, training, support, motivation, metrics and objectives for the program.
Created the vision, scope, and strategy to deploy procurement and finance tools on a global level.
Coaching and supporting internal teams and leaders within the Sutherland organization through awareness, education, and partnering with program sponsors to develop reinforcement action.
Achieved 100% adoption through integration activities for the entire requisition to receipt process globally.
Responsible for the metrics and customer satisfaction rating for all of Sutherland's procurement systems
Developed and implemented change management standards, templates and tools for the SAP Ariba Change Management team.
Customer focused on developing the strategies and tools required for maximizing user adoption when implementing SAP Ariba in both a regional and on a global scale. Examples including: Readiness assessment, audience analysis, communication plans, motivation plans, education and training development, executive sponsor activities and metrics, resistance management, and celebrating and recognizing success.
Created custom training solutions, including:
• Web-based Training modules using Adobe Captivate that integrate into the customer’s Learning Management System (LMS) and track results.
• Developed custom training videos using Techsmith Camtasia Studio, Adobe Captivate and SAP Enable Now.
• Developed detailed Train-The-Trainer materials (TTT), Training Guides, Instructor Lead Training (ILT) materials and student activity guides, Quick Reference Guides, and newsletters with project updates and helpful tips and tricks.
Demonstrated ability to lead team efforts, working effectively within customer teams and internal teams to drive an employee culture that embraces change. Ability to carry out large scale projects with minimal supervision or oversight.
Sr. Manager of the eBusiness team which was a cross functional, global team made up of Project managers, Procurement professionals and data analysts that partner with internal customers in order to develop business strategies, metrics, and financial processes.
Deployed Oracle iProcurment to Seagate globally. My group was responsible for the technology that drove Procurement's goals and objectives.
Supplier diversity metrics. Specifically, developing strategies around supplier information management that will identify, attract, promote and drive spend to diverse suppliers.