Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Frequently praised as hard- working by peers. 20 Year military professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning.
Overview
16
16
years of professional experience
Work History
Management and Program Analyst
IRS CI
12.2023 - Current
Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
Reviewed program implementation plans to assess risk and feasibility.
Oversaw recruitment and training of new team members, ensuring high level of competence and commitment to program objectives.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Training Technician
Federal Law Enforcement Training Center
04.2023 - Current
Assisting Law Enforcement Program Specialists and providing administrative support to conduct Curriculum Review Conferences (CRC)
Curriculum Design Conferences (CDC) and working groups
Provides comprehensive support for CRCs/CDCs/working groups to include writing FLETC Connect announcements, preparing handouts, scribing notes, publishing meeting minutes and drafting after action reports
Performs collateral duties that include administrative support functions, Timekeeper, Purchase Card Holder, Property Custodian, Key Manager
Inventory Manager, Vehicle Control Monitor (VCM), SharePoint Manager, Schedule Reviewer, correspondence tracking or other duties as assigned.
Analyze and evaluates training effectiveness and program outcomes for 4 training programs to include U.S. Marshals, Customs and Boarder Patrol, and Uniformed Police training programs.
Built and maintained professional relationships with 21 federal agencies and 10 training divisions.
Director of Operations
Chick-fil-A
07.2022 - 02.2023
Ensures proper Chick-fil-A training and standards are taught and maintained, resulting in 92% in the Restaurant Operations Evaluation Inspection.
Years of leadership experience!!!! Led weekly Team Leader meetings to discuss key performance metrics, develop leaders, and communicate relevant business needs and information to a team of 32 members.
Proven ability to drive area of business and achieve significant results with minimal supervision by improving profit margins 7%
Garnered top food safety rating, earning Chick-fil-A Guardian of the Brand award
Reviewed financial information and adjusted operational budgets to promote profitability and lower food cost gap to 1% down from 3% the year prior.
Prepared financial analysis for contract negotiations and product investment decisions to ensure monthly budgets were in line with corporate vision and sales targets.
Increase profit growth over 6 months utilizing the LEAN method and reducing waste by 15% increasing total sales from $25,000 per day to $32,000 per day.
Maintenance Flight Superintendent
United States Air Force, Fairchild
10.2019 - 07.2022
Led, supervised and controlled maintenance activities for over 250 personnel in support of 63 KC-135R/T aircraft valued at more than $4.2B.
Evaluated and determined squadron training and mobility requirements for Air Force Specialty Code upgrade and task qualification training to ensure 100% mission readiness.
Monitored Quality Assurance metrics to ensure safety and maintenance is performed in compliance with aircraft technical data
Drove continuous product improvement; reduced 54 day down time to 10 day average led Theory of Constraints team; proofed industry mx management for Air Mobility Command
Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 40%
Aircraft Maintenance Specialist Section Chief
United States Air Force, Fairchild
08.2017 - 10.2019
Led, supervised and controlled maintenance activities in support of 25 KC-135 aircraft valued at more than 1.5 Billion dollars
Regulated defense travel system, safeguarded $330,000 operations and maintenance budget
Managed training requirements for 115 personnel, reducing overdue/disqualifications by 75% within four months
Managed professional growth and development of 115 enlisted personnel by scheduling training and managing Career Based Training schedules
Set operational goals and work plans, as well as assigning tasks to subordinate managers
Evaluated employee skills and knowledge regularly, providing on-the-job training and mentoring to those who needed it
Assessed strengths of employees and assigned tasks based on their experience and training
Instructor
Aerospace Propulsion Systems, United States Air Force
08.2013 - 08.2017
Lectured on theory, operation, maintenance, and direct hands-on practical training on TF-34 and F-117 aircraft engines
Oversaw and incorporated comprehensive curriculum development and review and monitored program effectiveness and evaluating performance as TF-33 engine Instructor Supervisor for 7 subordinate instructors by utilizing learning theories relating to systematic design, development, and validation of instructional materials
Provided advice, guidance, and leadership in developing and conducting education and training research to develop new and modified training techniques, methods, and practices
Further enhancing Major Commands and career field objectives
Developed lesson plans, study guides, and provided improvement to course control documents and instructional materials utilizing ISD concepts and ADDIE method
Administered written/practical progress checks and computer based exams evaluated hands-on performance training and set clear objectives for all lessons, modules, and projects
Administered regular evaluative exams to assess course and overall program effectiveness
Contributed to creating student-led after-school tutoring program for at-risk students
Provided 27 hours of special individualized assistance that prevented 8 failures which saved 24 days of lost training and recouped over $9,000 in costs
Led replacement of 7 TF-34 engine trainers valued at $7.7M, improving hands-on training by 27% at zero cost to unit
Sortie Support Craftsman
United States Air Force
05.2011 - 07.2013
Coordinated precision measurement equipment calibration cycles for 365 test sets valued at $4.2M
Managed 7,568 technical orders, radios, vehicles, and test measurement diagnostic equipment valued at $12M
Administered schedules, training, appointments, and mobility requirements for eighteen personnel in four career fields
Extended overall life of equipment by following preventative maintenance plans and performing unscheduled repairs
Shift supervisor with unrivaled performance won Squadrons Non-commissioned officer of the Month for June 2012.
Aerospace Propulsion Craftsman
United States Air Force
05.2009 - 04.2011
Conducted all planning of aerospace propulsion maintenance functions and activities for 25 B-52 Aircraft
Inspected, maintained, tested and repaired aerospace propulsion systems, including jet engines, small gas turbine engines and propellers
Enforced technical data usage, safety procedures, and foreign object damage prevention and control compliance for 55 personnel
Ensured timely and accurate aircraft forms documentation along with Integrated maintenance data system entries
Dramatically impacted engine production by streamlining squadron‘s parts acquisition process and produced 12% increase in first month
Education
Bachelor of Arts - Health Care Administration
Ashford University
06.2017
Associate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force
04.2014
Associate of Applied Science - Aerospace Maintenance and Technology
Community College of The Air Force
2012
Skills
Budget Analysis
Lean Methodology
Performance Analysis
Strategic Vision
Operational Leadership
Leadership Training
Process Development and Streamlining
Hiring and Onboarding
Microsoft Office
Constructive Feedback
Process Improvement
Quality Assurance
Budgetary Reviews
Manage Operations
Oversee Administrative Functions
Accomplishments
92d Maintenance Squadron Maintenance Support Professional of the Quarter 4th Quarter 2020
92d Aircraft Maintenance Squadron Senior Non-Commissioned Officer of the Quarter 1st Quarter 2018
361st Training Squadron Non Commissioned Officer of the Quarter 1st Quarter 2016
361st Training Squadron Non Commissioned Officer of the Quarter 3rd Quarter 2015
Professional Management Certification (PMC)
Affiliations
Air Force Sergeants Association Member,
Fairchild Air Force Base TOP 3
Additional Information
Air Force Meritorious Service Medal
Air Force Commendation Medal
Air Force Good Conduct Medal
National Defense Service Medal
Armed Forces Expeditionary Service Medal
Global War on Terrorism Service Medal
Korean Defense Service Medal
Humanitarian Service Medal
Nuclear Deterrence Operations Service Medal
Air Force Longevity Service Award
Timeline
Management and Program Analyst
IRS CI
12.2023 - Current
Training Technician
Federal Law Enforcement Training Center
04.2023 - Current
Director of Operations
Chick-fil-A
07.2022 - 02.2023
Maintenance Flight Superintendent
United States Air Force, Fairchild
10.2019 - 07.2022
Aircraft Maintenance Specialist Section Chief
United States Air Force, Fairchild
08.2017 - 10.2019
Instructor
Aerospace Propulsion Systems, United States Air Force
08.2013 - 08.2017
Sortie Support Craftsman
United States Air Force
05.2011 - 07.2013
Aerospace Propulsion Craftsman
United States Air Force
05.2009 - 04.2011
Associate of Applied Science - Instructor of Technology And Military Science
Community College of The Air Force
Associate of Applied Science - Aerospace Maintenance and Technology
Student Teacher Placements, Secondary at Central Technical School, Bloor CI, North Albion CIStudent Teacher Placements, Secondary at Central Technical School, Bloor CI, North Albion CI