Ryan Anderson
La Grange,GA
Summary
Experienced Customer Account Manager and Team Leader with over 15 of leadership experience in customer support and workforce management. Skilled in supervising teams, improving operational performance, and making real-time decisions to optimize resource allocation. Proven ability to build strong cross-functional relationships, coach team members, and analyze key performance metrics to enhance service levels and client satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Account Manager
Fokker Services Americas
02.2023 - Current
- Developed trusting relationships with 14 corporate accounts, including the world’s fourth-largest conglomerate, with an estimated market value of more than $130B Led a team of customer service representatives to monitor and adjust workloads in real-time, ensuring optimal service levels and adherence to KPIs for 14 corporate accounts.
- Utilized data analysis and Microsoft Excel to optimize account strategies, improve service level agreements, and reduce response times, increasing customer satisfaction by more than 50%.
- Developed and delivered training programs to improve team productivity, performance metrics, and customer service standards.
- Managed performance reviews and development plans for team members, promoting continuous growth and achieving satisfaction
- Facilitated daily stand-up meetings to assess current workloads, make scheduling adjustments, and address any immediate issues related to staffing or operations.
- Provided ongoing feedback and coaching to ensure team alignment with company policies, standards, and goals.
Area Manager of Logistics
Walmart Distribution Center
02.2016 - 02.2023
- Supervised and managed daily operations of a designated area within the distribution center, ensuring timely and accurate order fulfillment to meet customer demand.
- Led and motivated a team of associates, overseeing staffing, training, and performance evaluations to maintain a productive and efficient work environment.
- Monitored and optimized workflows by analyzing productivity reports and implementing process improvements to increase operational efficiency and reduce costs.
- Managed inventory control and ensured accurate tracking of goods within the area, minimizing stock discrepancies and improving inventory turnover.
- Enforced safety and compliance standards, ensuring a safe working environment and adherence to OSHA guidelines and Walmart’s internal policies.
- Coordinated with cross-functional teams, including shipping, receiving, and transportation, to ensure seamless operations and timely product delivery.
- Implemented and improved key performance indicators (KPIs), tracking performance metrics such as order accuracy, shipping times, and productivity levels to ensure operational goals were met.
- Resolves operational issues quickly, troubleshooting problems related to staffing, equipment, or inventory, and ensuring minimal disruption to the workflow.
- Managed the scheduling and performance of team members, optimizing labor resources to maintain efficient staffing levels during peak and off-peak hours.
- Conducted regular audits and quality checks to ensure compliance with safety, quality, and operational standards, reducing errors and improving overall distribution accuracy.
- Developed and implemented training programs, ensuring staff were equipped with the necessary skills and knowledge to perform their tasks efficiently and safely.
Manager
CVS Pharmacy
02.2012 - 05.2016
- Managed a team of store associates, providing training, guidance, and performance feedback to improve individual and team productivity.
- Coordinated store operations, including inventory management, restocking, and maintaining the store’s visual presentation to ensure a clean, organized environment.
- Handled customer inquiries and resolved issues, delivering exceptional service and maintaining a positive shopping experience in a high-volume setting.
- Monitored cash register operations and processed customer transactions, ensuring accuracy in cash handling, POS systems, and return policies.
- Enforced safety and security procedures by overseeing the store's security systems, conducting loss prevention activities, and ensuring a safe work environment.
- Implemented promotional strategies, assisting with product placement, marketing materials, and special promotions to drive sales and enhance customer engagement.
- Assisted with scheduling and payroll management, ensuring proper coverage for shifts and effective labor cost management.
- Ensured compliance with health and safety regulations, as well as CVS’s policies related to prescription dispensing, customer privacy, and drug store operations.
- Collaborated with pharmacy staff and management to optimize workflow and achieve store goals, including meeting daily sales and customer service targets.
Education
Bachelor of Science - Management
University of West Georgia
Carrollton, GA12-2019
Skills
- Workforce Management
- Data Analysis
- Performance Reporting
- Coaching & Development
- Customer Service Leadership
- KPIs & Operational Efficiency
Certificates
I have over 25 certificates include things such as excel, managing teams, communication, etc.
Timeline
Customer Account Manager
Fokker Services Americas
02.2023 - Current
Area Manager of Logistics
Walmart Distribution Center
02.2016 - 02.2023
Manager
CVS Pharmacy
02.2012 - 05.2016
Bachelor of Science - Management
University of West Georgia
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