Ryan Andrikanich
Hopatcong,NJ
Summary
Technology professional with extensive experience in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and effective team collaboration. Dedicated to continuous learning and adapting to industry trends for organizational success.
Overview
15
15
years of professional experience
Work History
Consultant
AFG Vending
12.2024 - Current
- Helped develop business strategies and expand territory with the owner.
- Installed new machines and stocked products at newly acquired locations.
- Helped formulate marketing and advertising techniques for newer machines with touchscreen interfaces.
- Assisted in developing backend applications to track inventory movement and sales.
- Assisted in developing an interface for key partners to establish reward plans for loyal customers.
CS Operations Associate/CS Account Manager
Simpli.fi
02.2022 - 12.2024
- Created comprehensive reports on account performance and presented them to senior management.
- Facilitated communication between clients and internal teams to ensure customer satisfaction.
- Developed strategic plans to meet client needs and drive engagement initiatives.
Account Supervisor/Supervisor of CS Operations
CoreMedia Systems, Inc.
01.2015 - 02.2022
- Collaborated with account teams to establish long-term planning and growth strategies.
- Managed multiple accounts and projects, ensuring effective client communication on project updates.
- Trained new staff members on account management procedures as well as best practices.
- Sustained relationships with existing customers through consistent communication and follow-up efforts.
Systems Coordinator
CoreMedia Systems, Inc.
01.2012 - 12.2014
- Collaborated with Quality Assurance, IT, and Sales teams to troubleshoot client issues efficiently.
- Documented processes and procedures for future reference and training purposes.
- Designed a client portal website containing all software-related documentation and best practices.
Education
Bachelor of Arts - Journalism And Mass Communication (Media)
Rutgers University (Livingston College)
Skills
- Operations, account management
- Process improvement
- Customer relationship management and communication
- Team collaboration and employee coaching
- Training and development
- Inventory, server management
- Application development
- Quality assurance, attention to detail
Timeline
Consultant
AFG Vending
12.2024 - Current
CS Operations Associate/CS Account Manager
Simpli.fi
02.2022 - 12.2024
Account Supervisor/Supervisor of CS Operations
CoreMedia Systems, Inc.
01.2015 - 02.2022
Systems Coordinator
CoreMedia Systems, Inc.
01.2012 - 12.2014
Bachelor of Arts - Journalism And Mass Communication (Media)
Rutgers University (Livingston College)
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