RYAN ANGELES
Buena Park,CA
Summary
Dynamic Hospitality Manager with a proven track record at LAZ Parking, excelling in guest relations management and workforce scheduling. Enhanced customer satisfaction through effective staff training and operational procedures, achieving significant improvements in service quality. Known for fostering teamwork and maximizing productivity while maintaining Forbes Five Star Standards.
Overview
19
19
years of professional experience
Work History
Hospitality Manager
LAZ Parking
04.2024 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Maximized revenue through upselling additional services such as car washing or detailing when appropriate.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
Valet Supervisor
LAZ Parking
07.2020 - 02.2024
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
Valet Parking Assistant Manager
MONTAGE BEVERLY HILLS HOTEL
02.2009 - 07.2020
- Trained new valet team members, emphasizing customer service skills, safety procedures, and efficient work practices.
- Enhanced vehicle security by enforcing strict adherence to safety protocols and guidelines.
- Established and maintained strong, positive relationships with surrounding businesses to create a mutually beneficial partnership for increased revenue opportunities.
- Implemented an effective scheduling system to ensure adequate staffing levels during high-volume periods while reducing labor costs during slow periods.
- Streamlined valet service efficiency by implementing new training protocols for staff members.
- Managed daily cash handling, ensuring accurate accounting of transactions and minimizing discrepancies.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Facilitated communication between team members, clients and families.
- Ordered materials, supplies or equipment for special projects.
Door Greeter
Four Season Hotel
08.2006 - 03.2010
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
- Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.
Education
Bachelor of Science - Computer Science
AMA UNIVERSITY PHILLIPINES
MANILA PHILIPPINES10-2005
Skills
- Workforce scheduling
- Staff training and development
- Forbes Five Star Standards
- Guest relations management
Timeline
Hospitality Manager
LAZ Parking
04.2024 - Current
Valet Supervisor
LAZ Parking
07.2020 - 02.2024
Valet Parking Assistant Manager
MONTAGE BEVERLY HILLS HOTEL
02.2009 - 07.2020
Door Greeter
Four Season Hotel
08.2006 - 03.2010
Bachelor of Science - Computer Science
AMA UNIVERSITY PHILLIPINES
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