Ryan Angulo
Nazareth,Pa
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Legal Case Manager
Veteran Help
05.2023 - Current
- I help veterans of the U.S Armed forces appeal their disability claims to receive disability compensation by communicating with the Veterans Association (VA), helping write legal briefs, filing legal paperwork and communicating with clients.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Provided exceptional customer service by addressing clients' concerns promptly and professionally throughout their cases' durations.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
Case Manager Clinician
Mercy Managed Behavioral Health
05.2023 - Current
- I am responsible for helping members with referrals to therapists or psychiatrists, taking incoming crisis calls of members, utilization review of insurance benefits and completing single case agreements (SCAs) with providers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Family Support Coordinator
The Eye Bank for Sight Restoration
03.2022 - 09.2023
- I was responsible for contacting hospitals and other medical facilities to screen referrals to see if they are appropriate for eye donation
- I then contacted next of kin to gain consent to proceed with eye donation
- Developed trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family's unique needs.
- Empowered parents with knowledge about their rights, responsibilities, and options regarding their children's education, healthcare, and other essential services.
Crisis Line Operator
Pinebrook Family Answers
03.2020 - 07.2023
- I helped provide hope and resources for individuals who call in crisis and are looking for support
- Streamlined response times by implementing efficient call triage processes during peak hours.
- Coordinated referrals for clients requiring further support beyond the scope of the hotline's services.
- Increased awareness of the hotline's services through community outreach efforts and partnerships with local organizations.
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
- Developed resource materials for clients, streamlining the information-sharing process during crisis situations.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
Certified Supports Broker
Values Into Action
03.2021 - 03.2022
- I worked with teams who support individuals with intellectual disabilities to ensure that every individual we worked with is living the life they want
- I helped individuals hire and train their own staff, helped with recruiting staff and gather resources and research on anything the individuals may need help with
- I also review service notes to ensure accuracy for billing
Associate Director
Lifepath
11.2019 - 03.2021
- I was responsible for overseeing the programming and staffing at five residences in which people with intellectual disabilities live.
- Assisted senior leadership in managing all aspects of operations.
- I also oversaw the training and work performance of Direct Support Professionals, Supervisors and Program Specialists
- I assigned and oversaw program mentors, monitor budgets to ensure all programs operate within assigned limits, coordinate maintenance for the houses and ensure the overall quality and compliance with ODP regulations of the programs
- I am also a Certified Investigator through ODP
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
Substance Abuse Counselor
Northeast Family Healthcare
11.2014 - 11.2019
- I held an average caseload of 35+ patients I was responsible for seeing on a monthly basis for individual counseling sessions
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- I kept their charts updated with the necessary paperwork and information including treatment plans, consents, case notes, case consults, etc
- I was also responsible for holding orientation groups on a weekly basis to provide new patients with the program guidelines, expectations and information about methadone
- NEFHC also provided Suboxone services and Vivitrol for additional medication assisted treatment options
- A CARF accredited methadone maintenance treatment program
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Education
MA -
DeSales University
Center Valley Pa08.2017
Skills
- Problem-solving
- Time management
- Case documentation
- Case management
- Legal research
- Deadline management
Special Recognitions
- Psi Beta Psychology Honors Society member
- College Judicial Board member
- First Aid and CPR certification
- ODP Certified Investigator
- Licensed Travel Agent
Timeline
Legal Case Manager
Veteran Help
05.2023 - Current
Case Manager Clinician
Mercy Managed Behavioral Health
05.2023 - Current
Family Support Coordinator
The Eye Bank for Sight Restoration
03.2022 - 09.2023
Certified Supports Broker
Values Into Action
03.2021 - 03.2022
Crisis Line Operator
Pinebrook Family Answers
03.2020 - 07.2023
Associate Director
Lifepath
11.2019 - 03.2021
Substance Abuse Counselor
Northeast Family Healthcare
11.2014 - 11.2019
MA -
DeSales University
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