Ryan Arceneaux
Lafayette,Louisiana
Summary
Results-driven Licensed Sales Professional with a strong focus on client satisfaction, effective communication, and problem-solving. Committed to guiding clients in selecting optimal insurance coverage and resolving inquiries promptly.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Licensed Sales Professional/Service
Mahoney Baus Allstate Agency
Lafayette, Louisiana
02.2022 - Current
- Guided clients in selecting insurance coverage options tailored to their needs.
- Educated customers on policy details and benefits to improve their decision-making.
- Conducted comprehensive policy reviews to ensure adequate coverage.
- Resolved client inquiries and concerns promptly to ensure satisfaction.
- Managed incoming calls to assist clients with inquiries, ensuring timely information and support.
- Welcomed customers upon arrival at the agency. and provided prompt, courteous service.
- Utilized agency software for accurate management of client information and documentation.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Accurate and efficient processing of client payments
Automotive Finance Manager
Courtesy Automotive Group
Breaux Bridge, Louisiana
04.2018 - 01.2022
- Managed financing processes for automotive purchases and leases.
- Collaborated with sales teams to structure competitive financing options.
- Reviewed credit applications and assessed customer financial profiles.
- Developed relationships with financial institutions for loan approvals.
- Reviewed contracts for accuracy prior to signing by customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
Skills
- Policy documentation
- Client relationship management
- Service excellence
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Adaptive learning
Certification
- Property and Casualty Insurance License
Timeline
Licensed Sales Professional/Service
Mahoney Baus Allstate Agency
02.2022 - Current
Automotive Finance Manager
Courtesy Automotive Group
04.2018 - 01.2022