Ryan Argo
Clermont,Florida
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Sourcing Specialist
Recruit4TheBest
03.2022 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
- Maintained up-to-date knowledge of industry trends and best practices in sourcing, enabling continuous improvement within the procurement function.
- Studied job descriptions and qualifications to determine applicant requirements.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Assistant Manager of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
01.2020 - 03.2022
- Maintained a safe and organized environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
06.2017 - 01.2020
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Excellent communication skills, both verbal and written.
Recreation Attendant of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
06.2013 - 06.2017
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Provided information about facilities, entertainment options and rules and regulations to guest.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
Education
High School Diploma -
Real Life Christian Academy
Clermont, FL05.2015
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Workforce Management
- Customer Service
- Computer Skills
- Decision-Making
- Positive Attitude
- Organizational Skills
- MS Office
Timeline
Sourcing Specialist
Recruit4TheBest
03.2022 - Current
Assistant Manager of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
01.2020 - 03.2022
Supervisor of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
06.2017 - 01.2020
Recreation Attendant of Guest Engagement
Holiday Inn Club Vacations at Orange Lake Resort
06.2013 - 06.2017
High School Diploma -
Real Life Christian Academy
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