Ryan Armstrong
Wolverine Lake,MI
Summary
Dedicated professional with a strong background in customer service and team management. Known for exceptional problem-solving skills and commitment to enhancing customer satisfaction. Dynamic manager with extensive experience in retail operations and team training. Proven ability to mentor staff and foster collaboration, driving sales and ensuring compliance with company standards.
Overview
17
17
years of professional experience
Work History
4th Key Manager
Lume Cannabis Co.
Southfield, Michigan
08.2024 - Current
- Assisted in daily store operations and maintained inventory accuracy.
- Managed team schedules to ensure adequate coverage during peak hours.
- Trained new staff on customer service standards and product knowledge.
- Monitored sales floor for compliance with visual merchandising guidelines.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Conducted regular audits of stock levels to minimize shrinkage risks.
- Collaborated with management to implement promotional displays effectively.
- Supported loss prevention efforts through surveillance and reporting procedures.
- Delegated tasks effectively between team members to maximize efficiency.
Luminary
Lume Cannabis Co.
Southfield, Michigan
11.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Sales Representative
Streamline Data Solutions
Garden City, MI
09.2019 - 01.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
Pharmacy Technician In Training
CVS Pharmacy
Redford, MI
11.2018 - 07.2019
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Stock Associate
Busch's Fresh Food Market
West Bloomfield, MI
05.2017 - 07.2018
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
Shift Supervisor
CVS Pharmacy
Walled Lake, MI
06.2011 - 03.2016
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted routine inspections to check quality and compliance with established specifications.
Cashier
CVS Pharmacy
Wixom, MI
06.2010 - 06.2011
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's Restaurant
Walled Lake, MI
02.2009 - 04.2010
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Walled Lake Central
Walled Lake, MI06-2009
No Degree - Audio Engineering
Schoolcraft College
Livonia, MISkills
- Customer Service
- Computer
- Management
- Problem-solving
- Communication
- Interpersonal
- Loss prevention
- Employee training
- Time management
- Operations management
- Cash handling accuracy
Personal Information
Title:
Timeline
4th Key Manager
Lume Cannabis Co.
08.2024 - Current
Luminary
Lume Cannabis Co.
11.2023 - Current
Sales Representative
Streamline Data Solutions
09.2019 - 01.2022
Pharmacy Technician In Training
CVS Pharmacy
11.2018 - 07.2019
Stock Associate
Busch's Fresh Food Market
05.2017 - 07.2018
Shift Supervisor
CVS Pharmacy
06.2011 - 03.2016
Cashier
CVS Pharmacy
06.2010 - 06.2011
Crew Member
McDonald's Restaurant
02.2009 - 04.2010
High School Diploma -
Walled Lake Central
No Degree - Audio Engineering
Schoolcraft College
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