Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ryan Armstrong

Bowling Green

Summary

Motivated and personable professional with over 10 years of experience in the service industry, specializing in team management, customer engagement, and operational efficiency. With a strong foundation in human behavior and communication, combined with leadership experience in fast-paced environments, I bring a unique skill set ideal for consultative and relationship-driven sales roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assitant Manager

Buffalo Wild Wings
Perrysburg
11.2021 - Current
  • Supervise daily operations, including scheduling, inventory control, and staff oversight.
  • Train and develop team members to meet performance standards and provide excellent customer service.
  • Create and maintain a positive work environment, fostering collaboration and accountability.
  • Adapt to a fluctuating and fast-paced schedule to meet operational and customer needs.
  • Maintain discipline, organization, and focus to ensure daily success and smooth operations.

Head Bartender/Manager

Chevy's Place
Toledo
04.2020 - 10.2021
  • Supervise and lead bar staff, including bartenders, bar backs, and cocktail servers.
  • Hire, train, and schedule bar team members.
  • Foster a positive team culture focused on service, speed, and professionalism.
  • Conduct regular staff meetings and performance reviews.
  • Provide high-level bartending services, including craft cocktail preparation, beer/wine service, and guest engagement.
  • Maintain product knowledge and train staff on seasonal drinks and bar menu updates.
  • Uphold consistent quality, presentation, and cleanliness standards.Manage bar inventory, including ordering, receiving, and organizing stock.
  • Track usage and reduce waste through efficient prep and portioning.
  • Maintain relationships with vendors and distributors.Create a welcoming, energetic environment for guests.
  • Handle customer feedback and resolve issues with professionalism and care.
  • Monitor flow of service and make real-time adjustments to staffing or operations as needed.

Paid Intern

North Texas University
Denton
08.2019 - 03.2020
  • Assist in the design, instruction, and supervision of strength and conditioning programs for assigned teams.
  • Lead warm-up, mobility, and stretching sessions under supervision.
  • Maintain a clean, safe, and organized weight room environment.
  • Monitor athlete performance, technique, and effort to ensure proper execution and safety.
  • Record and analyze performance data using department software and tracking systems.
  • Attend and participate in staff meetings, continuing education sessions, and special events.
  • Communicate and collaborate with athletic trainers, sport coaches, and support staff.
  • Contribute to a culture of discipline, accountability, and development.

Education

Bachelor of Science - Exercise Science

Bowling Green State University
Bowling Green, OH
05-2019

Some College (No Degree) - Civil Engineering

University of Akron
Akron, OH

Skills

  • Strong interpersonal and public speaking skills
  • Negotiation and conflict resolution
  • Team leadership and staff training
  • Goal-oriented mindset with high enthusiasm
  • Customer relationship building
  • Fast learner with a strong drive to succeed

Certification

  • Licensed Massage Therapist – North Central State College, Mansfield, OH (Completed in 2019)

References

References available upon request.

Timeline

Assitant Manager

Buffalo Wild Wings
11.2021 - Current

Head Bartender/Manager

Chevy's Place
04.2020 - 10.2021

Paid Intern

North Texas University
08.2019 - 03.2020

Bachelor of Science - Exercise Science

Bowling Green State University

Some College (No Degree) - Civil Engineering

University of Akron

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