Ryan Arndt
Clinton Township,MI
Summary
Proven problem solver, collaborator, and critical thinker with a successful track record in product management. Seeking to leverage my leadership and product development skills to drive innovation and achieve quantifiable outcomes in a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Product Management
Credit Acceptance Corporation
07.2022 - Current
- Lead a high-performing team of product managers responsible for approximately 400 system enhancements annually.
- Develop, own, and execute high-quality product plans and roadmaps, delivering tangible quantitative and qualitative outcomes for business stakeholders.
- Expanded team from 2 to 4 direct reports while taking on responsibility for all internal products.
- Excel in defining product objectives and driving features from concept to growth throughout the product development lifecycle.
- Drive continuous improvement of the product management process through documentation and process reviews.
- Coordinate complex quarterly planning processes to execute and deliver the highest value work for the business.
Product Manager, Support
Credit Acceptance Corporation
06.2020 - 07.2022
- Responsible for the success of internal products such as Workday and ServiceNow that supported business stakeholders in Human Resources, Legal, Information Technology, Project Management, and Product Management.
- Led the adoption of complex features and assisted with the launch and adoption of basic features.
- Conducted product demonstrations to showcase new features and enhancements.
- Demonstrated a deep understanding of the systems, users, and business processes, utilizing this knowledge to generate innovative ideas that streamlined workflows, improved team member experiences, and enhanced product satisfaction.
- Conducted customer interviews, market research, and data analysis to gather insights that informed system improvements.
- Sourced and assessed vendors, established, and nurtured relationships, and negotiated prices for products and services.
Project Manager
Credit Acceptance Corporation
12.2018 - 06.2020
- Orchestrated the vendor selection process for Enterprise Application Software for the Human Resources, Finance, and Project Management departments. This involved rigorous evaluation and collaboration to ensure optimal software solutions.
- Assumed responsibility for the successful implementation of multiple large-scale SaaS/PaaS systems, including Workday, ServiceNow, and CounselLink. This encompassed project planning, resource management, and ensuring seamless integration into existing workflows.
- Led a transformative initiative by overseeing the transition of the Project Management Office (PMO) to ServiceNow ITBM. This endeavor included the creation of comprehensive process documentation and the delivery of impactful training sessions, equipping fellow Project Managers with essential tools for streamlined operations.
- Played a pivotal role as a mentor to multiple Project Leaders, imparting project management best practices and valuable insights into stakeholder management. This mentorship resulted in reduced ramp-up times and heightened productivity among the team.
Project Leader
Credit Acceptance Corporation
09.2016 - 12.2018
- Successfully managed multiple active projects ranging from company Sales events to major enhancements of internal software programs.
- Spearheaded the implementation and management of a mobile app designed to facilitate fundraising activities during our annual Sales event, resulting in a remarkable achievement of raising $35,000 in charitable donations.
- Demonstrated exceptional project management skills by developing and meticulously maintaining project plans, systematically documenting risks, and creating effective mitigation plans to ensure on-time and on-budget project delivery.
- Maintained open communication by conducting regular project status meetings with stakeholders to guarantee alignment with project objectives and promptly address any issues or concerns.
Credit Analyst
Credit Acceptance Corporation
11.2015 - 09.2016
- Analyzed new credit applications to ensure compliance with company policy.
- Managed relationships with dealer partners, providing guidance on policies and procedures.
- Effectively analyzed risk decisions on credit applications to increase loan success rates.
- Provided comprehensible analysis of dealership financial reports for dealer partners upon request.
Home Mortgage Consultant
Wells Fargo Home Mortgage
04.2015 - 11.2015
- Provided excellent client service while advising on ideal loan programs for clientele.
- Managed new loan applications and processed a pipeline of over $1MM in mortgage applications.
- Led the implementation of an e-lending program in the mortgage application process.
- Established relationships with referral partners to build a self-sustaining business.
Senior Purchase Banker
Quicken Loans, Inc.
11.2014 - 02.2015
- Managed a pipeline of mortgages averaging $2-4M per month with expertise in Conventional, FHA, and VA loans.
- Networked with real estate agents and built a sustainable business effectively.
- Recommended by management for Leadership Development Program (Leadership 101 & 202).
Purchase Mortgage Banker
Quicken Loans, Inc.
01.2013 - 11.2014
- Conducted comprehensive analysis of borrowers' circumstances to provide optimal new home loan solutions.
- Managed clientele from initial contact to closing while resolving any client concerns/issues.
- Focused on client-centric refinance solutions, including debt consolidation, HARP, and FHA Streamline.
- Performed credit analysis of potential mortgage applicants.
Associate Mortgage Banker
Quicken Loans, Inc.
08.2012 - 12.2012
- Initiated contact with potential clientele and successfully transferred solid leads to Mortgage Bankers. Education:
Education
Bachelor of Business Administration, Finance -
Grand Valley State University
Grand Rapids, MISkills
- Product Management
- Project Management
- Stakeholder Relations
- Critical Thinking
- Problem-solving
- Verbal and Written Communication
- Confluence
- ServiceNow
- Workday
- Microsoft PowerPoint
- Microsoft Excel
Certification
ServiceNow Certified System Administrator
Leadership Essentials by GP Strategies
Timeline
Manager, Product Management
Credit Acceptance Corporation
07.2022 - Current
Product Manager, Support
Credit Acceptance Corporation
06.2020 - 07.2022
Project Manager
Credit Acceptance Corporation
12.2018 - 06.2020
Project Leader
Credit Acceptance Corporation
09.2016 - 12.2018
Credit Analyst
Credit Acceptance Corporation
11.2015 - 09.2016
Home Mortgage Consultant
Wells Fargo Home Mortgage
04.2015 - 11.2015
Senior Purchase Banker
Quicken Loans, Inc.
11.2014 - 02.2015
Purchase Mortgage Banker
Quicken Loans, Inc.
01.2013 - 11.2014
Associate Mortgage Banker
Quicken Loans, Inc.
08.2012 - 12.2012
Bachelor of Business Administration, Finance -
Grand Valley State University
ServiceNow Certified System Administrator
Leadership Essentials by GP Strategies
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