Ryan Arvin
Athens,OH
Summary
Dynamic leader with 20 years of hospitality experience. Proven expertise in staff training and supervision, honed at Jackie Os Brewery. Excelled in enhancing customer loyalty through attentive service and innovative menu development. Skilled in Toast POS and bar operations management, consistently boosting team performance and service quality. Demonstrates strong communication skills and a commitment to hospitality.
Overview
12
12
years of professional experience
Work History
Head Bartender
Jackie Os Brewery
06.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Server
Zoe Fine Dining
03.2014 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Front House Coordinator
Casa Nueva
02.2013 - 06.2016
- Streamlined house operations for increased efficiency through effective scheduling and resource allocation.
- Enhanced communication among team members with regular staff meetings and clear documentation of resident needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO08-1998
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Toast POS
- Taking inventory
- Strong communication skills
- Menu development
- Hospitality service expertise
- Highly reliable
- New hire training
- Team leadership
- Dining room management
- Bar operations management
Timeline
Head Bartender
Jackie Os Brewery
06.2016 - Current
Server
Zoe Fine Dining
03.2014 - 06.2017
Front House Coordinator
Casa Nueva
02.2013 - 06.2016
High School Diploma -
Bear Creek High School
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