Ryan Avril

I am a Dynamic Technical Analyst with proven success at MTS, enhancing network reliability and user support. Achieved 40% increase in customer satisfaction through innovative solutions and effective communication. I have Expertise in CRM systems, optimizing processes, and building strong client relationships.

Available upon request

Trained in Client Services & Sales Support (Year Up – Greater Atlanta), Strong customer service skills with a professional phone demeanor, Experienced in inbound/outbound calling, payment collection, and account management, Skilled in recordkeeping, data entry, and maintaining accurate client records, Responsible handling of financial transactions and cash processes, Excellent written and verbal communication across remote channels (phone, email, chat), Creative problem-solving and effective decision-making abilities, Conflict resolution and relationship-building expertise, Employee training and peer support in virtual environments, Knowledge of sales strategy, lead qualification, client retention, and upselling support, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher – 2003 to 2016), Windows OS (2000, XP, Vista, 7), Database experience with MySQL and Microsoft Access, Adobe Acrobat, Adobe Photoshop, SEO/SEM fundamentals, Proficient in remote learning platforms and virtual collaboration tools, including Zoom, Slack, Microsoft Teams, and Google Workspace, Experienced with CRM and support platforms such as Salesforce and Zendesk, Self-motivated, adaptable, and highly organized for remote work, Strong mechanical and technical aptitude, Effective planning, prioritization, and independent execution in distributed teams