Ryan Phillips
Manager Global Supply Chain Systems
Cleveland,OH
Summary
Detail-oriented and analytical Supply Chain Systems Manager with over a decade of progressive experience at Sherwin-Williams, specializing in data-driven decision-making, system integration, and continuous improvement. Proven expertise in managing enterprise-level tools such as Blue Yonder, Oracle eBusiness Suite, and SAP Business Objects, with a strong foundation in data governance, quality, and lifecycle management. Currently pursuing an Associate of Science in Computer Science, with hands-on experience in SQL and Agile methodologies. Adept at bridging the gap between business needs and technical solutions, with a passion for enhancing data integrity and operational efficiency across global supply chain functions.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Manager Global Supply Chain Systems
Sherwin Williams
02.2025 - Current
- Led the support and enhancement of Blue Yonder modules including Enterprise Supply Planner and Demand, as well as integrated tools such as Business Objects and REACH, across North American and global operations.
- Designed, implemented, and managed system enhancements to improve supply chain planning efficiency, service levels, and cost-effectiveness.
- Provided end-to-end support for system upgrades and enhancements, including analysis, testing, training, and implementation.
- Collaborated cross-functionally to develop and implement best practices and procedures for leveraging Blue Yonder and Oracle eBusiness Suite integration.
- Spearheaded continuous improvement initiatives and projects, applying Six Sigma and Lean methodologies to optimize supply chain processes.
- Delivered training and support to key users, enhancing adoption and effective use of supply chain planning tools.
- Balanced complex global requirements to develop standardized, scalable solutions that improved internal controls and streamlined operations.
Supply Chain Analyst
Sherwin Williams
11.2021 - 02.2025
- Coordinate data processing activities that provide key management information within SC Operations
- Department liaison between other functions of Global Supply Chain and IT Dept
- Design and develop Tableau dashboards and maintain Tableau environment
- Manage Web application cross reference tables for SCIS universe and maintain security access for over 100 users
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
Sr. Ops Planning/Scheduler
Sherwin Williams Company
04.2019 - 11.2021
- Forecasting the quantity and timing of demand for existing products.
- Planning, organizing, and executing the introduction of new products to the marketplace consistent with customer requirements.
- Managing product availability including promotional orders and new product launches.
- Creating and analyzing reports pertaining to product forecasts and customer demand to determine product recommendations.
- Decrease amount of slow moving and obsolete inventory and properly determining the appropriate disposition of these materials.
- Participating in and completing continuous improvement projects as business require.
Sr. Customer Service Specialist
Sherwin Williams Company
07.2018 - 04.2019
- Trained/mentored team members in all order processing and customer specific procedures.
- Utilized strong analytical and problem-solving skills in addition to effective decision making skills
- Created multiple processes to save time connecting to various carrier websites.
- Demonstrated how to quickly gain knowledge, understanding or skills and is willing to learn.
- Attended meetings on behalf of customer service Lowe's.
Customer Service Specialist
Sherwin Williams Company
03.2018 - 07.2018
- Assisted in developing and implementing all order processing and customer specific procedures.
- Ensured efficient and timely processing of customer requests via phone & email.
- Created multiple processes to save time connecting to various carrier websites.
- Assisted team members in process improvement and enhancement to save time and money.
Customer Service Representative
Sherwin Williams Company
06.2016 - 03.2018
- Assisted in developing and implementing all order processing and customer specific procedures.
- Ensured efficient and timely processing of customer requests via phone & email.
- Created multiple processes to save time connecting to various carrier websites.
- Assisted team members in process improvement and enhancement to save time and money.
Sales Service Representative
Sherwin Williams Company
02.2015 - 06.2016
- Responded to telephone and in-person requests for information.
- Accounted for all inventory and ordered new stock.
- Trained and mentor new Lowe's associates from 6 different Lowes facilities.
- Maintained adherence to all company protocols. Directed individuals to merchandise locations.
Stores Sales Associate Full Time
Sherwin Williams Company
10.2013 - 02.2015
- Responded to telephone and in-person requests for information.
- Resolved customer concerns promptly to maintain satisfaction.
- Managed and motivated other employees to be productive and engaged in work.
- Accounted for all inventory and unload ordered stock.
- Maintain store cleanliness
- Assist Management in day-to-day activities
- Solved customer challenges by offering relevant products and services.
Stores Sales Associate Part Time
Sherwin Williams Company
08.2011 - 10.2013
- Responded to telephone and in-person requests for information.
- Built relationships with customers to encourage repeat business.
- Resolved customer concerns promptly to maintain satisfaction.
- Accounted for all inventory and unload ordered stock.
- Maintain Store cleanliness
- Accomplished multiple tasks within established timeframes.
Seasonal Technology Support Technician Assistant
Winton Woods City School
05.2008 - 08.2011
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
Education
Associate of Science - Computer Science
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 06.2024 - Current
High School Diploma -
Winton Woods High School
Cincinnati, OH 08.2008 - 05.2011
Skills
Operations management
Certification
Transaction Lean
Timeline
Manager Global Supply Chain Systems
Sherwin Williams
02.2025 - Current
Associate of Science - Computer Science
Maricopa Community Colleges - Rio Salado Community College
06.2024 - Current
Supply Chain Analyst
Sherwin Williams
11.2021 - 02.2025
Sr. Ops Planning/Scheduler
Sherwin Williams Company
04.2019 - 11.2021
Sr. Customer Service Specialist
Sherwin Williams Company
07.2018 - 04.2019
Customer Service Specialist
Sherwin Williams Company
03.2018 - 07.2018
Transaction Lean
11-2016
Customer Service Representative
Sherwin Williams Company
06.2016 - 03.2018
Sales Service Representative
Sherwin Williams Company
02.2015 - 06.2016
Stores Sales Associate Full Time
Sherwin Williams Company
10.2013 - 02.2015
Stores Sales Associate Part Time
Sherwin Williams Company
08.2011 - 10.2013
High School Diploma -
Winton Woods High School
08.2008 - 05.2011
Seasonal Technology Support Technician Assistant
Winton Woods City School
05.2008 - 08.2011
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