Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayan Bagheri

Mission Viejo,CA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in barista and being shift lead position. Ready to help team achieve company goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Coffee Barista

Baristas Coffee Company
07.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained regular and consistent attendance and punctuality.

Cashier Team Lead

Cashier Customer Service
09.2021 - 08.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Communicated with customers and team members to solve problems
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs at least 10 customers per day

Education

Associate of Arts -

Kharazmi
Iran
03.2019

High School Diploma -

Davis High School
Davis, CA
12.2018

Skills

  • Preservation Methods
  • Legal Standards
  • Customer Preferences
  • Quality Assurance
  • Sales Promotion
  • Customer Experience Management
  • Professional Relationships
  • Stocking Supplies and Retail Products
  • Training Strategies
  • Food Serving and Preparation
  • Equipment and Store Cleaning
  • High-Volume Environments
  • Available Weekends
  • Performance Improvement

Timeline

Coffee Barista

Baristas Coffee Company
07.2022 - Current

Cashier Team Lead

Cashier Customer Service
09.2021 - 08.2022

Associate of Arts -

Kharazmi

High School Diploma -

Davis High School
Rayan Bagheri