Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Access Vans
Meridian, ID
10.2021 - Current
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Accessories Specialist
Dennis Dillon Auto Group
Boise, ID
10.2016 - 01.2021
Assisted customers with selecting accessories that complemented their vehicle and style preferences.
Provided product knowledge to customers regarding features, benefits and care instructions for accessories.
Service Manager
Fairly Reliable Bob's
Boise, ID
02.2016 - 10.2016
Managed service staff to ensure customer satisfaction and compliance with company policies.
Developed and maintained relationships with customers, vendors, and suppliers.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Created written estimates and obtained customer consent to proceed.
Service Advisor
Dennis Dillon Auto Group
Boise, ID
05.2015 - 02.2016
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Assisted with scheduling appointments for service work to be performed on vehicles.
Prepared invoices for services rendered and collected payments from customers.
Education
Associate of Applied Science - Computer Aided Design
ITT Technical Institute
Boise, ID
12-2001
Skills
Skilled in AutoCAD
Bentley MicroStation Software
Engineering schematics
Architectural engineering
Estimating Work
Work Planning and Prioritization
Timeline
Automotive Technician
Access Vans
10.2021 - Current
Accessories Specialist
Dennis Dillon Auto Group
10.2016 - 01.2021
Service Manager
Fairly Reliable Bob's
02.2016 - 10.2016
Service Advisor
Dennis Dillon Auto Group
05.2015 - 02.2016
Associate of Applied Science - Computer Aided Design