Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Bailey

Goodyear,USA

Summary

Ability to build professional business relationships with customers and provide customer-centric ongoing support ~25 years of Sales Experience~ Exceptional Customer Service philosophy and approach ~ High level of organizational and time management skills ~ Results-driven ~ Understanding of sales environment ~ Outstanding self-initiative ~ Incomparable attention to detail ~ Solid project management skills ~ High-level of technical/mechanical acumen ~ Active Listener ~ Feedback Driven

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Titan Restoration of AZ
10.2023 - Current
  • Managed client accounts, ensuring satisfaction through proactive communication and support.
  • Coordinated project timelines and deliverables to meet client expectations consistently.
  • Developed strong relationships with key stakeholders, fostering trust and collaboration.
  • Executed contract negotiations, addressing client concerns to secure beneficial agreements.
  • Assisted in creating marketing materials tailored to specific client needs and preferences.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Regional Account Executive

EmpireWorks Reconstruction & Painting
11.2019 - Current
  • Professionally- Experienced Account Executive with a demonstrated history of working in the Reconstruction & painting industry. Skilled in Sales, Account Management, Customer Relationship Management (CRM), Production Management, and Account Management. Strong sales professional.
  • Roles and Responsibilities
  • Generating sales residential and commercial paint and construction.
  • Account Management and Business Development.
  • Identifying potential clients, creating leads, presenting project proposals at Board meetings, meeting sales goals for Company, responding to client questions.
  • Conducting follow-up calls to customers/clients, assisting in project scheduling, project sequencing, color approval, on-site job inspections during project production.
  • Tenant/homeowner customer service, and other duties as assigned.
  • Direct reporting daily and weekly activity reports to the VP of Company.
  • Southwest Regional Trainer for New Account Executives.
  • Accomplishments and Awards-
  • 3 Time Top Sales Award Winner
  • 4 Time Million Dollar Sales Award Exceeding 3 million in Sales
  • Company Record Sales First Year
  • "Top 10 In Total Sales" year after year

Property Services Representative- Arizona Division

Dunn Edwards Paints
12.2017 - 10.2019
  • The Property Services Representative [PSR] role is a field-based sales position primarily responsible for sales activities from lead generation through close of sale. The PSR will be assigned to a specific store or stores and associated District or Region; however, the role is one where more than 75% of working time will be regularly spent in the engaging in selling Dunn-Edwards, its services, and products. The customer base for a PSR will consist primarily of property management companies – commercial and residential; multi-family residential community managers, homeowner associations, property owners, etc. including 3rd party specifiers of paint for these customers. PSR’s will develop detailed action plans consistent with the goals and objectives outlined by Sales Management, and, working in conjunction with Outside Sales Representatives [OSR], implement those action plans.
  • The PSR is an integral part of the Dunn-Edwards sales team and, as such, must always keep in mind the objective of selling Dunn-Edwards products and services.
  • Regularly conducts sales, service, relationship and prospecting calls targeted at commercial and residential property management companies, community managers, homeowner associations, hospitality and health care organizations, general contractors, property owners, and other third party specifiers responsible for the selection of paint manufacturers and products for the purpose of ensuring that Dunn-Edwards products are used on their projects.
  • Actively participates in trade association and industry affiliated organizations and events for purposes of generating and developing business relationships and sales opportunities.
  • Maintains positive relationships with customers.
  • Demonstrates D-E product and substrate knowledge.
  • Conducts substrate, surface condition, and project assessments for the purpose of writing project appropriate specifications.
  • Writes substrate, surface condition, and project appropriate specifications.
  • Provides regular project leads to District Sales Managers.
  • Conducts “job walks” for purposes of reviewing specifications with painting contractors prior to bidding the project.
  • Maximizes all opportunities to close the sale.
  • Demonstrates competitor and industry research and awareness.
  • Conducts detailed sales presentations to a variety of groups of all sizes.
  • Provides and/or coordinates color presentation services.
  • Keeps detailed, accurate customer and project records.
  • Works directly with National Accounts Manager providing property assessments of the National Account customers’ portfolio.

Education

Fire Science

Paradise Valley Community College

Fire Science

Phoenix College

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Certification

  • 3 Time TOPSALES Award Winner- Current Employer
  • 4 Time Million Dollar Sales Award Exceeding 3 million in Sales- Current Employer
  • Company Record Sales First Year-Current Employer
  • "Top 10 In Total Sales" year after year- Current Employer
  • Nine-Time “Sales Leader” recipient for highest gross sales – A World of Tile
  • “Top 5 Designation” for consistency in high performance- A World of Tile
  • “Sales Leader of the Year” 2012- A World off Tile
  • Achieved highest company YTD completed sales150% -Circuit City
  • Total Store “MVP”- Best Buy
  • World Class Dept Sales Associate of the Quarter- Best Buy
  • EMT First Responder- Phoenix College

Timeline

Account Manager

Titan Restoration of AZ
10.2023 - Current

Regional Account Executive

EmpireWorks Reconstruction & Painting
11.2019 - Current

Property Services Representative- Arizona Division

Dunn Edwards Paints
12.2017 - 10.2019

Fire Science

Paradise Valley Community College

Fire Science

Phoenix College

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Ryan Bailey