Ryan Banez
Albuquerque,NM
Summary
Dependable and hardworking professional with over 12 years of experience in logistics, route management, and operational support. Demonstrates strong organizational skills, attention to safety protocols, and the ability to work efficiently under pressure. Adept at managing deliveries, troubleshooting issues, and supporting team goals. Committed to safety, reliability, and providing excellent service. Ready to contribute to a Teamster role with a strong work ethic and proven track record.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tech Support
Freelance / Personal Tech Support
Albuquerque, NM
11.2023 - Current
- Troubleshooting hardware and software issues on desktops, laptops, and mobile devices
- Installing, configuring, and updating operating systems and software applications
- Diagnosing and resolving network connectivity problems, including Wi-Fi and wired connections
- Removing viruses, malware, and other security threats to ensure device safety
- Supporting users remotely via phone, email, or remote desktop tools
- Providing step-by-step guidance to non-technical users to resolve technical issues
- Manage timelines for completion of tasks assigned by upper management.
- Utilize various software systems, Microsoft Office, and various tools in managing, tracking and forecasting work orders and customer service requests
Home Health Caregiver
La Vita Bella
Albuquerque, New Mexico
12.2022 - 12.2023
- Assisted clients with daily living activities and personal hygiene routines
- Conducted routine maintenance checks to ensure optimal system performance to any appliances in the house including HVAC
- Conducted routine maintenance checks to ensure optimal system performance for any appliances in the house, including the water heater
- Administered medication according to prescribed schedules and guidelines
- Coordinated transportation for medical appointments and community outings
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
CDL Driver
Republic National Distributing Company
Albuquerque, NM
02.2021 - 12.2022
- Planning and optimizing delivery routes to ensure timely and efficient service
- Safely operating delivery trucks and vehicles in compliance with all traffic laws and safety regulations
- Loading, unloading, and securing freight or packages to prevent damage during transit
- Communicating effectively with dispatch and customers to confirm delivery schedules and resolve issues
- Verifying and documenting delivery orders, receipts, and delivery documentation accurately
- Maintaining vehicle cleanliness, safety inspections, and routine maintenance checks
- Handling customer inquiries and providing excellent customer service during deliveries
- Adhering to all safety protocols and company policies to ensure a safe work environment
- Managing multiple deliveries per shift, prioritizing based on urgency and route efficiency
- Supporting warehouse or logistics operations as required, including inventory management
Package Handler - Pre-loader
UPS
Albuquerque, NM
10.2020 - 02.2021
- Provided Supporting package tracking and documentation processes for accountability
- Efficiently loading packages into delivery trucks, ensuring accurate placement and securement
- Operating conveyor belts and other equipment to facilitate the movement of packages
- Verifying package labels and destination addresses to ensure correct loading order
- Maintaining a high level of accuracy and speed in a fast-paced warehouse environment
- Organizing packages based on delivery routes and priority to optimize delivery efficiency
- Ensuring compliance with safety procedures and company policies during handling and loading operations
- Assisting with inventory management and package sorting as needed
- Communicating effectively with team members and supervisors to coordinate workflow
- Maintaining a clean and safe workspace to prevent accidents or injuries
- Supporting package tracking and documentation processes for accountability
Sales Associate & Technical Support
AT&T Mobility
Albuquerque, NM
11.2015 - 10.2020
- Provided technical support to customers with existing devices and troubleshooted software issues.
- Recorded customer feedback on sales performance and product satisfaction levels.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Collaborated with marketing team on promotional campaigns aimed at increasing sales volume and customer satisfaction.
- Created reports tracking daily sales figures along with inventory levels for management review.
- Ensured compliance with company policies by monitoring all staff trainings and certificates were up to date.
- Maintained records related to sales for store management.
Education
High School Diploma -
Manzano High School
Albuquerque, NM05.2011
Business Management -
Central New Mexico Community College
Albuquerque, NMSkills
- Strong organizational and time-management abilities
- Proficient in utilizing computerized work management systems for tracking and planning
- Excellent research and problem-solving skills in technical environments
- Ability to interpret mechanical, electrical documents, blueprints, and schematics
- Knowledge of safety protocols, lock-out/tag-out procedures, and hazard awareness
- Experience supporting hardware and software troubleshooting
- Effective communicator with experience preparing and presenting technical reports
- Skilled in coordinating schedules and tracking work activities from initiation to completion
- Familiar with logistics, materials management, and work control processes
- Adaptable team player with a commitment to safety and continuous learning
Certification
- Cyber Security Boot Camp, Fullstack Academy, Completed
References
References available upon request.
Timeline
Tech Support
Freelance / Personal Tech Support
11.2023 - Current
Home Health Caregiver
La Vita Bella
12.2022 - 12.2023
CDL Driver
Republic National Distributing Company
02.2021 - 12.2022
Package Handler - Pre-loader
UPS
10.2020 - 02.2021
Sales Associate & Technical Support
AT&T Mobility
11.2015 - 10.2020
High School Diploma -
Manzano High School
Business Management -
Central New Mexico Community College
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