Ryan Banks
Norman,OK
Summary
Professional automotive leader with proven track record in optimizing used car sales operations. Skilled in inventory management, customer relations, and strategic planning. Strong focus on team collaboration and achieving results. Highly adaptable and reliable with keen ability to drive performance and exceed targets.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Used Car Director
Fowler Toyota of Norman
02.2020 - 11.2025
- Directed used car sales strategy, optimizing inventory turnover and enhancing customer satisfaction.
- Mentored sales team, fostering skills in negotiation, product knowledge, and customer engagement techniques.
- Analyzed market trends to inform pricing strategies and improve competitive positioning within the market.
- Implemented training programs to enhance staff performance and streamline operational efficiencies across departments.
- Oversaw compliance with state regulations related to used vehicle sales, ensuring legal adherence across operations.
- Developed strong relationships with vendors, resulting in better pricing and a more diverse selection of vehicles for customers.
- Established rigorous vehicle inspection processes to ensure quality and reliability of pre-owned inventory.
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Established team priorities, maintained schedules and monitored performance.
General Sales Manager
Zeck Ford
06.2018 - 11.2019
- Led sales team to exceed monthly revenue targets through strategic planning and performance analysis.
- Developed and implemented training programs for new sales staff, enhancing product knowledge and customer engagement skills.
- Oversaw inventory management processes, ensuring optimal stock levels for high-demand vehicles.
- Established key partnerships with local businesses to drive referrals and expand customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Floor Supervisor
Zeck Ford
01.2012 - 05.2018
- Trained and mentored new staff, fostering a collaborative team environment and enhancing sales knowledge.
- Conducted regular performance evaluations, providing constructive feedback to enhance individual and team performance.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Demonstrated product and answered questions for prospective customers.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
Education
High School Diploma -
Leavenworth High School
Leavenworth, KSSkills
- Managing operations
- Customer relationship management
- Operations management
- Employee performance assessment
- Pricing strategy
- Sales team development
- Auto inventory monitoring
- Auto sales negotiation
- Federal, state, local compliance
- Customer relationship building
- Sales coaching
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Customer relations
- Professional and courteous
Timeline
Used Car Director
Fowler Toyota of Norman
02.2020 - 11.2025
General Sales Manager
Zeck Ford
06.2018 - 11.2019
Sales Floor Supervisor
Zeck Ford
01.2012 - 05.2018
High School Diploma -
Leavenworth High School