Ryan Barnes
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Web Designer, Photographer, Videographer, Editor
WebWhiz
11.2022 - Current
- Enhanced functionality and appearance of website and repaired functionality issues.
- Completed domain name registrations and maintained website and web hosting account.
- Developed graphic and image assets for both content and digital marketing efforts.
Service Desk Support Tech II
PXG, PARSONS XTREME GOLF
03.2022 - 11.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Outside Operations Staff
TPC Scottsdale
12.2021 - 03.2022
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Information Technology Intern
Timber Products Co
01.2021 - 08.2021
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Collaborated with other team members on projects to meet program requirements and demonstrate skills development.
Technical Support Specialist
Grand Canyon Education, Inc
09.2020 - 01.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Laborer
May Trucking
04.2020 - 09.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Sales And Marketing Representative
Vector Marketing
10.2019 - 04.2020
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Trainer
Dutch Bros
06.2017 - 07.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix04.2022
High School Diploma -
Redmond High School
Redmond, OR06.2018
Skills
- Customer Service
- Equipment Safety
- Team Member Development
- Troubleshooting and Assistance
- MS Office Proficiency
- Service Desk Team Management
- Improving Websites
- Social Media Marketing
- Videography
- Leadership
Timeline
Web Designer, Photographer, Videographer, Editor
WebWhiz
11.2022 - Current
Service Desk Support Tech II
PXG, PARSONS XTREME GOLF
03.2022 - 11.2022
Outside Operations Staff
TPC Scottsdale
12.2021 - 03.2022
Information Technology Intern
Timber Products Co
01.2021 - 08.2021
Technical Support Specialist
Grand Canyon Education, Inc
09.2020 - 01.2021
Laborer
May Trucking
04.2020 - 09.2020
Sales And Marketing Representative
Vector Marketing
10.2019 - 04.2020
Trainer
Dutch Bros
06.2017 - 07.2019
Bachelor of Science - Cybersecurity
Grand Canyon University
High School Diploma -
Redmond High School
Similar Profiles
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet
Amy MillerAmy Miller
New Account Representative at FirstBankNew Account Representative at FirstBank
Noe GutierrezNoe Gutierrez
Owner/Operator at G's Detail Co.Owner/Operator at G's Detail Co.
Abigail NewmanAbigail Newman
Lead Medical Assistant at Sonoran Vein And EndovascularLead Medical Assistant at Sonoran Vein And Endovascular
Chris LawsonChris Lawson
Videographer, Photographer, & Editor (Paid Intern) at Nobelus, Inc.Videographer, Photographer, & Editor (Paid Intern) at Nobelus, Inc.