Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Barnes

Atlanta,GA

Summary

Dynamic customer service professional with extensive experience at Publix, excelling in complaint handling and customer relations. Proven track record of enhancing customer satisfaction through active listening and effective solutions. Skilled in CRM software and payment processing, fostering strong relationships that drive repeat business and improve overall service quality.

Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.

Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Customer Service Staff Member

Publix
06.2023 - Current
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.

Procedure Scheduler

Digestive Health Care of Georgia
04.2023 - Current
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
  • Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
  • Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
  • Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
  • Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
  • Assisted in improving overall patient satisfaction through timely and accurate schedule management.

Assistant Store Manager

Walmart
03.2016 - 07.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

General

Jeffersontown High School
Louisville, KY
05-2007

Skills

  • Assertiveness
  • CRM software
  • Customer focus
  • Complaint handling
  • Customer education
  • Documentation
  • Customer relations
  • Payment processing
  • De-escalation
  • Retail store support
  • Sales closing
  • Follow-up skills
  • Customer service
  • Time management
  • Active listening
  • Verbal and written communication
  • Money handling

Timeline

Customer Service Staff Member

Publix
06.2023 - Current

Procedure Scheduler

Digestive Health Care of Georgia
04.2023 - Current

Assistant Store Manager

Walmart
03.2016 - 07.2022

General

Jeffersontown High School

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Ryan Barnes