Ryan Barriere
Customer Service
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Utility Worker
OTG
Houston, TX
06.2022 - Current
- Fill & pull orders for delivery to company markets
- Copy & Fax paper work to markets
- Count inventory in warehouse.
Package Handler
FedEx Ground
Cypress, TX
09.2020 - 06.2022
- Daily use of the Super Tracker (COSMOS) to scan packages
- Sort packages of various size boxes.
- Load & Unload Trucks.
Tax Preparer
Prestige Tax Services
Houston, TX
01.2021 - 04.2022
- Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
- Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
- Calculated form preparation fees according to return complexity and processing time required
- Checked data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
- Computed taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Barista, Albertsons
Houston, TX
09.2019 - 12.2020
- Preparing to open the store
- Taking orders and ringing up payment
- Grinding coffee beans
- Preparing and serving light food and snacks
- Cleaning work areas, coffee machines, and equipment
- Creating stock displays
- Keeping track of inventory and placing new orders
- Preparing the store to close.
Sales Associate
Timewise Food Store
05.2019 - 08.2019
- Proper handling of currency, stocking and displaying merchandise, maintaining the cleanliness of the location, completing all shift reports
Production Line Worker
Staff Force
Houston, TX
04.2018 - 01.2019
- Performed basic jobs such as boxing, labeling and moving items to keep production line moving swiftly
- Maintained work areas organized and neat, which enabled swift cleanup following each shift
- Rendered services to customers by informing and giving directors to travelers
- Processed all payments on purchases, gas and other products, whether cash or credit
- Executed inventory and stocking of goods and merchandise inside the store.
Customer Service Agent
Alorica
Humble, TX
11.2017 - 01.2018
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Returned all routine and general customer calls in good time.
Shift Supervisor
HMSHost
Houston, TX
04.2017 - 10.2017
- Created and improved daily work plans for Starbucks operation, including planning production schedules and optimizing task flows
- Cataloged daily production and documented materials use in logbook to keep Barista informed of activities
- Answered and resolved customer questions and concerns
- Completed opening and closing duties to facilitate business operations.
Customer Service Agent
AirServ Corporation/SLC International Airport
Houston, TX
03.2016 - 04.2017
- Checked passengers' boarding passes and passports and confirmed destination locations
- Completed contact forms, prepaid change of address records, or issued service discontinuance orders, using computers
- Checked the weight of each passengers' luggage to make sure required weight requirements were met
- Referred unresolved customer grievances to designated departments for further investigation.
Dishwasher
StaffingSolutions
Houston, TX
03.2016 - 04.2016
- Washed and sanitized dishes after every use to protect customers
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Followed closing checklist to adequately prepare kitchen for next day's needs.
Cashier/Customer Service
Safeway
Houston, TX
10.2014 - 12.2015
- Helped customers find specific products, answering questions and offering advice
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Worked closely with front-end staff to assist customers.
Certified Nursing Assistant
CNA, ROSEMONT ASSISTED LIVING
Houston, TX
04.2013 - 07.2014
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
- Fostered relationships with patients, caregiver's and healthcare teams to achieve individual care plan targets
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
Associate - Health Science
Ultimate Medical Academy
03.2015 - 10.2017
Skills
Proficienciesundefined
Accomplishments
- Supervised team of 8 staff members.
- Promoted to Shift Supervisor by showing great leadership.
- Achieved employee of the month by effectively helping with sales and customer support.
Timeline
Utility Worker
OTG
06.2022 - Current
Tax Preparer
Prestige Tax Services
01.2021 - 04.2022
Package Handler
FedEx Ground
09.2020 - 06.2022
Barista, Albertsons
09.2019 - 12.2020
Sales Associate
Timewise Food Store
05.2019 - 08.2019
Production Line Worker
Staff Force
04.2018 - 01.2019
Customer Service Agent
Alorica
11.2017 - 01.2018
Shift Supervisor
HMSHost
04.2017 - 10.2017
Customer Service Agent
AirServ Corporation/SLC International Airport
03.2016 - 04.2017
Dishwasher
StaffingSolutions
03.2016 - 04.2016
Associate - Health Science
Ultimate Medical Academy
03.2015 - 10.2017
Cashier/Customer Service
Safeway
10.2014 - 12.2015
Certified Nursing Assistant
CNA, ROSEMONT ASSISTED LIVING
04.2013 - 07.2014